Your Responsibilities:
Managing Our Inbound Customer Service Via Telephone.
* Providing A High Standard Of Customer Service To Our Customers.
* Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
* Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
* Maintaining High Standard Data Security And GDPR Regulations.
* Following Your Assigned Daily Schedules and Tasks.
* Managing Complaints
What Are We Looking For?
* Somebody With A Passion For Good Customer Service
* Excellent Written And Verbal Communication Skills.
* Punctual And Conscient.
* Good Attention To Detail.
Hours:
* 35-40 Hours per week (dependent on business needs at the time of hiring)
* Monday - Saturday Fully Flexible
Salary:
* £12.75 per hour
* Paid fortnightly
Requirements:
* At Least 6 Months Customer Service Or Contact Centre Experience
* Full Time Availability
* ID & Right To Work Required (Passport Or Birth Certificate)
* Immediate Start
* Basic Access NI check / Credit check is required once successful.
criteria and would like to be part of our team then we would love to hear from you.
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of applications. HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities
HCL_BSERV
Job Types: Full-time, Permanent
Pay: £12.75 per hour
Benefits:
* Additional leave
* Canteen
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Employee mentoring programme
* Gym membership
* Health & wellbeing programme
* Life insurance
* Private dental insurance
* Private medical insurance
* Store discount
* Transport links
Work authorisation:
* United Kingdom (required)
Work Location: In person