Responsibilities:
1. Coaching your team to ensure a 'customer first' experience is delivered consistently.
2. Ensuring consistent product training and knowledge to provide unbiased customer advice.
3. Exceeding sales targets and delivering LFL growth along with ATV, AUS, and conversion.
4. Exceeding the company acquisition target for N.dulge.
5. Managing payroll spend within budget through effective scheduling and people planning.
6. Managing stock file accuracy by adhering to all stock handling policies to minimize stock loss.
7. Ensuring team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement.
8. Communicating clearly and concisely with all internal and external business partners to drive opportunities.
9. Actively identifying innovative opportunities to maximize the business.
10. Analyzing business reports to review weekly, monthly, and yearly performance.
11. Creating an inclusive, welcoming, and approachable environment for employees to thrive.
12. Coaching and developing the team to achieve their full potential.
13. Understanding and adhering to all company policies and procedures.
14. Delivering a 'customer first' experience, demonstrating leadership to coach and motivate a team.
15. Building strong working relationships with support office departments.
16. Exhibiting strong prioritization and organizational skills.
17. Leading by example and valuing honesty and integrity in working relationships.
18. Being flexible to meet rapidly changing priorities and deadlines.
19. Delegating tasks effectively and following up to ensure completion.
About Us:
As the ultimate curator of over 100 of the most in-demand, highly innovative, and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Through our neighbourhood stores, online presence, and loyalty scheme, Space NK has built a flourishing community where customers can discover beauty. Our focus is on the customer, offering everything they need to explore, experiment, and enjoy our brands.
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