Customer Service Advisor
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
What's in it for you as a Property Manager?
1. Get full training and development
2. A good understanding of the residential lettings industry
3. Opportunity to undertake industry qualifications
4. Fast paced, fun environment
5. Regular team meetings
6. Full company briefings
7. A career pathway
Key responsibilities of a Property Manager
8. Act as a central point of contact managing the effective resolution of queries from clients and colleagues
9. Coordinating urgent and routine repairs and maintenance
10. Liaising with trades people/contractors and keeping customers up to date
11. Organising safety inspections and managing remedial works
12. Liaising with landlords following regular property visits
13. Assisting customers with general tenancy queries
14. Carrying out weekly partnership calls with colleagues and welcome calls with new customers
15. Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
16. Providing a first-class service to maximise customer retention
17. Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Property Manager
18. Strong customer service skills and confident communicator
19. Good team player
20. Ability to stay calm under pressure
21. Excellent negotiation and influencing skills
22. Excellent planning and organisational skills
23. Good analytical ability
Benefits
24. Aviva Digi care + workplace / Car leasing and cycle to work scheme
25. Colleague discount scheme / Perks at work / Gym discounts
26. Life assurance / Workplace pension scheme
27. 23 days annual leave, increasing with length of service (and your birthday off)
RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00698