GenAI Solutions Consultant to support a strategic request for one of our major enterprise clients. The engagement focuses on designing and advising on GenAI-driven virtual agent and voice AI solutions to transform omni-channel contact centre operations. The consultant will act as a subject matter expert (SME), helping shape solution direction, evaluate technologies and contribute to client-facing proposals and architecture recommendations.
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Key Responsibilities
Provide strategic guidance on the design and deployment of GenAI-powered virtual agents across both voice and digital channels.
Advise on voice AI integration into omni-channel contact centre platforms (eg Genesys, Avaya, Amazon Connect, Five9).
Define and refine requirements, use cases and success criteria for RFI responses.
Assess and recommend LLM/GenAI technologies (OpenAI, Anthropic, Google Gemini, etc.) and speech AI solutions.
Produce solution documentation, architecture outlines, supporting material for client presentations.
Collaborate with technical and business stakeholders to ensure solution alignment with enterprise requirements (security, compliance, scalability).
Required Skills & Experience
Demonstrated expertise in Conversational AI and virtual agent design (voice + chat).
Strong hands-on knowledge of Generative AI/LLM platforms .
Proven background in contact centre technologies and omni-channel customer engagement.
Practical experience with speech-to-text, text-to-speech, voice biometrics .
Excellent consulting, pre-sales, client-facing communication skills.
Experience working in enterprise-scale engagements under tight timelines.
Nice to Have
Previous involvement in RFI/RFP responses for enterprise AI solutions.
Knowledge of cloud platforms (AWS, Azure, GCP) and enterprise integration patterns.
Awareness of compliance and regulatory requirements (eg GDPR, PCI).
Engagement Benefits
Opportunity to shape a high-impact GenAI programme for a major enterprise client.
Work in a cutting-edge AI and voice technology environment.
Flexible consulting contract with potential for extension.
If you re interested, please send your CV along with your rate & availability .
Staffworx Limited are a UK-based recruitment consultancy supporting the global ecommerce, software & consulting sectors.
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