Housing Officer x6 (Wiltshire, Dorset and Somerset)
Location: South West
Salary: GBP 36,000 per annum
Vacancy Type: Full Time
What you’ll be doing
Responsibilities
* Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise: delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
* You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally.
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Why join us
This role is at the heart of how we build trust with our customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
#J-18808-Ljbffr