Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
This is a busy and challenging department, and the role encompasses all aspects of reception and administrative duties.
You will be a highly motivated, enthusiastic, and well organised individual. You will need to demonstrate initiative and discretion and remain calm, under pressure whilst maintaining high standards. You will need excellent communication skills. The successful candidate will need to be flexible, adaptable and dynamic to meet the needs of a 24-hours service. You will be expected to use our own initiative, to work as part of a team and be able to work unsupervised. You will be working a shift pattern including nights and weekends on a rota basis – (currently under review).
Previous NHS experience would be advantageous, and you should have an understanding of the unscheduled care agenda. You will embrace the challenge of this busy role offers and be part of the drive to continually improve services for out patients and staff.
This post is fixed term until the 31/03/2026.
Main duties of the job
The post holder is the first point of contact for patients.
Work as a key member of the Emergency Care multidisciplinary team ensuring flexibility in the maintenance of a 24 hour service.
Respect the confidentiality of all information regarding the patient.
Be responsible for maintaining a safe and tidy working environment.
Contribute towards an atmosphere that is conducive to good client relations, particularly with regard to inter-personal skills and communication.
Ensure compliance with policies and procedures as
Identified by SBU Health Board.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;
Maintain records both manually and on computerised systems.
Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
Deliver a client focussed service promoting good customer service and effective working relationships.
Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.
Registering A&E and Assessment Units i:e SDMU/Max Fax and T&O, patients' attendance and A&E patient discharge details via Computerised Record System — this list is not exhaustive.
Electronic scanning and retrieval of Emergency Care Record Cards following completion Nursing and Medical staff
Quality checking of scanned cards
Make follow-up appointments for patients, as required
Produce computer generated General Practitioner letters and amend, reprint and send accordingly
Prepare patient Emergency care records for clinics.
Search for medical case notes, electronically and arrange provision/collection
Answering and dealing with non-clinical telephone enquiries from patients, relatives, General Practitioners, wards and departments, healthcare professionals, and members of the public. Provide routine non clinical advice to patients as required.
Person specification
Qualifications
Essential criteria
1. 4 GCSE's / NVQ Level 3 (or equivalent experience) including English Language
Desirable criteria
2. Typing and/or computer skills qualification First Aid certificate
Experience
Essential criteria
3. Experience of working in an office or administrative environment.
4. Experience of working in an ED
Desirable criteria
5. Previous experience of working in health care environment, or dealing with the public
Skills
Essential criteria
6. Excellent interpersonal skills
7. Excellent communication skills
8. Demonstrated evidence of self-development
9. Excellent organisational and prioritisation
10. Able to act on own initiative
Desirable criteria
11. Ability to use Microsoft Packages and other computer systems.
Other
Essential criteria
12. Flexibility in working patterns, covering shifts on 24/7 rota including weekends and nights and bank holidays
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable