Engagement Type: Contract, 3 months initially with view to extend
Location: Remote / Field-based
Travel: UK
Reports to: Head of Services / Operations Director
Role Overview
The DC Field Manager is a senior, hands-on leadership role responsible for the operational delivery, governance, and quality assurance of data centre field services across multiple sites. This position owns the day-to-day execution of on-site activities, leads distributed field teams and partner resources, and acts as the primary operational interface between customers, project management, and technical delivery functions.
Key Responsibilities
Operational Leadership
* Act as the on-site and regional operational lead across assigned data centre locations
* Manage, coach, and oversee field technicians, subcontractors, and partner resources
* Ensure consistent delivery standards, safety compliance, and quality outcomes across all sites
* Provide senior-level escalation support for complex technical or operational issues
Delivery & Execution
* Oversee site surveys, installation activities, migrations, and break/fix operations
* Review and validate site readiness, remediation actions, and implementation plans
* Ensure correct staging, configuration, and deployment of infrastructure in line with design documentation
* Own post-installation validation, QA sign-off, and as-built documentation
Project & Stakeholder Management
* Work closely with Project Managers to plan, resource, and execute concurrent workstreams
* Coordinate schedules, access, and sequencing across multiple active sites
* Serve as the operational point of contact for customers during on-site delivery
* Provide clear reporting on progress, risks, and issues to internal and external stakeholders
Process, Quality & Continuous Improvement
* Define and improve field delivery processes, tooling, and documentation
* Establish quality control standards and field best practices
* Train and mentor field engineers on technical standards, customer engagement, and safety
* Ensure adherence to change control, incident management, and escalation procedures
Technical Oversight
Provide technical oversight for:
* Physical infrastructure installations (racking, stacking, cabling)
* Network and compute hardware deployments
* Console access and remote engineering enablement
* OS upgrades and firmware updates
* DOA testing and hardware validation
* Ensure correct interpretation and execution of slotting matrices, cabling diagrams, and layouts
Required Experience & Skills
Leadership & Delivery
* Proven experience leading field-based teams within data centre or critical infrastructure environments
* Strong decision-making ability in fast-paced, operationally complex settings
* Experience managing multiple sites, workstreams, and competing priorities
* Confident communicator with both technical teams and senior customer stakeholders
Technical Knowledge
* Strong understanding of data centre operations and infrastructure
* Knowledge of structured cabling, fibre types, and optic standards
* Experience with network and compute hardware from major vendors (e.g. Cisco, Juniper)
* Familiarity with command-line interfaces and common networking protocols
* Experience coordinating OS upgrades and hardware lifecycle activities
Operational Competencies
* Comfortable working with incomplete or ambiguous information
* Strong organisational, planning, and time management skills
* Ability to assess risk, apply judgement, and maintain delivery momentum
* Experience working under pressure while maintaining quality and safety standards
Qualifications (or Equivalent Experience)
* Relevant degree in Computer Science, Engineering, or equivalent practical experience
* Data centre experience is essential
* Industry certifications or equivalent knowledge (e.g. Network+, CCNA-level, BICSI)
* Minimum 5+ years’ progressive experience in data centre, field services, or infrastructure delivery roles