Legal Support Team Leader – Kennedys
Kennedys is looking for a Legal Support Team Leader to join our Legal Support Assistant team based in London.
This role is ideal for a confident Team Leader who is passionate about building a high performing team that delivers exceptional results. It includes proactive communication across multiple business functions, occasional travel to other offices to promote the team, and cross-site collaboration.
Key Responsibilities
* Client Experience – champion a culture focused on delivering outstanding service to stakeholders, promoting the LSA team across Kennedys, gather and present feedback about the service and putting forward ideas to improve. Delivering necessary development feedback in real time.
* Develop our people – performance reviews, gathering feedback, helping to achieve SMART objectives along with the LSA Supervisors, holding regular one-to-ones to monitor, focusing on performance and productivity whilst helping to achieve career aspirations in line with the firm’s strategic priorities. Working alongside the Secretarial Manager to escalate potential issues and input in to salary reviews.
* Target Achievement - Triage SD & BigHand by monitoring and allocating jobs working with the LSA Supervisors. Support the team to achieve productivity and quality control output. Reviewing on a monthly basis during catch ups. Utilising BigHand and SD reporting for insights ensuring costs are correctly charged to divisions for the team.
* Being intermediary facing, with a combination of face to face and remote interaction (including LSA/TC meetings), providing a summary of action points, and follow up.
* Work methodically within SDP and be aware of the work priorities and deadlines. Work with the team to ensure that priority work is undertaken in a quick and efficient manner.
* Implement contingency planning to manage unexpected workload or as business needs change, proactively reviewing “out of hours support/weekend”.
* Should deadlines on the documents appear unrealistic, raise with the team immediately to manage expectations. Proactively keep the Secretarial Manager informed of workload and capacity and ensure SD/BH is meeting turnaround times.
* Advanced proficiency in MS office familiarity with workflow tools such as ServiceDesk Plus, Kase, K2, BigHand, Excel, PowerPoint and Outlook.
Required Experience
* Exceptional communication and people skills, with the ability to adapt their style and use influencing and negotiation techniques.
* Strategic thinker with ideas for evolving and change especially with new technology, whilst being able to adapt to change, often at pace and bring others on the journey with them.
* Advanced proficiency in MS office familiarity with workflow tools such as ServiceDesk Plus, Kase, K2, BigHand, Excel, PowerPoint and Outlook.
*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
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