Partnerships & Account Manager
United Kingdom (Remote)
Our client is looking for a people-focused and commercially savvy Partnership & Account Manager to join their growing team. This is a key role within their Partnerships department focused on building and maintaining strong relationships with their customers, which include training providers, colleges and employers.
You’ll be someone who enjoys helping others, can juggle multiple priorities with a calm head, and is confident providing guidance on how they work and how EPA fits into the wider apprenticeship journey. From on-boarding new customers to strengthening long-term partnerships, you’ll also play a big part in driving business growth—building a strong pipeline, identifying opportunities, and approaching every interaction with credibility, authenticity, and a people-first mindset, all underpinned by strong commercial awareness.
What You’ll Be Doing
Provide excellent support to customers, from first contact through to ongoing partnership
Deliver engaging on-boarding and training sessions to new customers
Host regular check-ins and review meetings with existing partners
Help identify and resolve issues early—whether that’s spotting trends or discussing outcomes
Work closely with the Head of Partnerships to support growth plans
Contribute to new business development by helping to nurture leads and grow accounts
Respond to customer queries via email, phone or video call in a timely, friendly and helpful way
Keep accurate records, activity logs and dashboards using their CRM
Attend industry events and conferences (around twice a year)
Support and co-host customer webinars
Suggest improvements to how they work and how they support others
Keep informed about sector changes, including Ofqual regulations and best practice
Other duties as required
What They're Looking For
You’ll need to be:
Experienced in apprenticeships or EPA (from a provider, EPAO or similar setting)
Confident managing long-term client relationships with a personable and professional approach.
Comfortable delivering training and presenting to small groups online
Proactive and able to manage your own workload across multiple priorities
Curious, solutions-focused and always looking for ways to add value
Highly organised with great attention to detail
A great communicator—both written and verbal
It’d be great if you also have:
Knowledge of Ofqual regulation and end-point assessment processes
Experience working in an EPAO
Confidence contributing to strategic conversations or service improvements
Comfortable using platforms like SharePoint, Teams, a CRM platform such as Hubspot/Salesforce or alike.
What Success Looks Like in This Role
Their customers feel supported, listened to and well-informed
Relationships grow and customers stay with us long-term
You spot opportunities and help shape how they work
You’re a trusted go-to person for colleagues and customers alike
Data and CRM tools are kept accurate and useful
You're recognised as a credible and trusted advisor
Drives business growth by building a strong pipeline, identifying new opportunities, and approaching relationships with a commercially minded mindset