Position: Homelessness Resettlement Officer
Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary (initially 3 months, ongoing)
Working Hours: Monday - Friday, 09:00 - 17:00
Work Arrangement: Hybrid, based at Harrow Civic Hub
Role Overview:
Pertemps is looking for a dedicated and proactive Homelessness Resettlement Officer to join the growing team at the London Borough of Harrow. This temporary position offers an hourly rate of up to £20.57 PAYE and comes with valuable training opportunities, strong career development prospects, and 21 days of annual leave (excluding Bank Holidays). Please note that for this role you must hold a valid driving licence and have access to a car.
Key Responsibilities:
1. Provide advice and support on housing options, including temporary and permanent accommodation.
2. Offer customer-focused guidance to help residents make informed housing decisions.
3. Facilitate timely Move-On from temporary housing to private rented accommodation, meeting Council duties.
4. Assist with relocation of households from regeneration estates before development begins.
5. Support temporary accommodation tenants with employment, training, and referrals to external agencies.
6. Handle complaints, member enquiries, and other correspondence while maintaining professional service standards.
7. Inspect emergency accommodation and ensure all required certifications are valid.
8. Process payments to landlords for secured properties and resident-arranged accommodations.
Requirements:
9. Frontline experience assessing housing needs and managing complex casework.
10. Strong customer service skills, handling queries via phone and face-to-face.
11. Knowledge of welfare benefits.
About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting