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What You Will Do
We are looking for a well-organised, detail-oriented Service Coordinator to support fire suppression operations at a secure site in South Wales. You will play a key role in planning jobs, coordinating engineers, and ensuring accurate documentation and scheduling. This is a non-technical role – prior fire systems experience is not required, but a willingness to learn about fire suppression processes is essential. You’ll liaise with the customer and internal teams, manage job schedules, and support planning and health & safety documentation.
What We Offer
Competitive Compensation
25 days holiday plus bank holidays
Comprehensive Benefits: Matched pension, life assurance, employee assistance program, referral scheme, cycle-to-work scheme, discounts on high street brands and Johnson Controls products
Training Opportunities: On-the-job and cross-training with excellent resources
Collaborative Environment: Supportive team culture and business resource groups
Career Development: Long-term growth and professional support
Your Responsibilities Will Include
Coordinating maintenance, servicing, and remedial work schedules
Creating and managing workpacks and documentation
Supporting engineers with planning and communication
Liaising with the customer on schedules and requirements
Maintaining accurate reports, records, and inspection data
Supporting health and safety admin and audits
Participating in audits and improvement initiatives
Support field operations as and when required please
How You Will Do It
Use Microsoft Office to manage schedules and reports
Liaise daily with engineers and the customer
Brief engineers on weekly priorities
Maintain service, safety, and training records
Join team briefings and internal improvement efforts
Act as the key admin point of contact on site
Pass enhanced vetting for a high-security site
Required
What We Look For
Strong admin and organisational skills
Experience in a service-focused business
Proficiency in Microsoft Office (Word, Excel, Outlook)
Independent and team-working skills
Good communication and professionalism
Willingness to learn fire suppression systems
Preferred
Experience coordinating work on industrial/safety-critical sites
Awareness of health and safety or compliance processes
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Other
Industries Industrial Machinery Manufacturing
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