Salary:£27,674.00 to £30,557.00 per year
Contract type: Permanent
Hours: Full-time
Disability confident: No
Closing date: 18/06/2026
About this job
As Senior Community Health Navigator, you will play a pivotal role in supporting adults across BSW (BaNES, Swindon & Wiltshire). Based at The Orbital in Swindon, you will provide clear, supportive line management, overseeing workload allocation, performance, absence management, one‑to‑ones, appraisals and training. This fast‑paced, people‑focused role is suited to someone highly organised, proactive and confident in communication.
Responsibilities
* Oversee day‑to‑day management of the Adult Administration and Community Health Navigator SPA workforce.
* Ensure effective rosters and service coverage, adapting rotas as needed.
* Collaborate with clinical colleagues to support safe and effective service delivery.
* Develop, review and maintain robust processes for the adult administration function.
* Lead recruitment activities: shortlisting, interviewing, induction and training of administration staff.
* Maintain oversight of HealthRoster and manage bank shift booking.
* Manage telephony performance, referral management and clinical appointment scheduling on SystmOne.
* Provide line management to the administration team, including appraisals and performance management.
* Ensure clear communication across the team and with clinicians.
* Contribute to team meetings, Datix investigations and embed learning.
* Prepare and summarise data for reporting and service improvement.
* Act as the first point of contact for service users, handling sensitive information with empathy.
* Provide flexible cover for colleagues; undertake additional duties as delegated.
Qualifications
* GCSE (AC) or equivalent in Maths and English.
* At least 2 years of administrative experience, including direct line management.
* Supervisory or line‑management qualification or equivalent experience.
* Strong IT skills with Microsoft Office and accurate keyboard skills.
* Excellent communication, organisational and planning skills.
* Ability to work effectively as part of a team, using discretion and maintaining confidentiality.
* Desirable: Experience within adult health or social care, knowledge of medical terminology, clinical systems/databases, minute‑taking and office procedures.
Benefits
* Competitive salary: £27,674 – £30,557 per year.
* Pension scheme and access to the group pension.
* Free tea, coffee and milk at the workplace.
* Access to My Reward Hub discounts and cashback offers.
* Pay‑as‑you‑earn scheme to support emergency expenses.
* Health, mental and physical wellbeing support, including coaching and counselling.
* Online and face‑to‑face learning and career development opportunities.
* Inclusive, “just culture” workplace encouraging ideas.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.
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