Technical Support Engineer – Industrial Electrical Control and Automation
Excellent negotiable salary package, pension, and other benefits.
Our client requires a Technical Support Engineer with experience in electrical control and automation to provide sales and technical support to our external customer base, develop and maintain customer relationships, and promote products and services to maximise sales opportunities. You are most likely to be living in Wolverhampton, Bilston, Willenhall, Wednesbury, Walsall, Brownhills, Cannock, West Bromwich, and surrounding West Midlands areas to commute.
Ideally you will have knowledge of a wide range of electrical market related products and strengths in more than one product area, such as industrial electrical, control and automation/factory automation/process control including functional safety, IIOT, HMI, PLC, programming language IEC61131‑3, variable speed drives, instrumentation, industrial data communications, sensors.
As the Technical Support Engineer you will respond to and handle automation product technical enquiries. You will be required, with training, to understand and be familiar with the full product range, with the ability to offer alternatives if required and advise on selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance, and as is normal in a team environment engage in other duties. You are also expected to have commercial ability to generate quotations for customers and be competent to judge the competitive situation needed to win the order whilst being mindful of profitability.
Additionally, to perform this role successfully you will need technical electrical knowledge. There is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop a career in technical sales.
Knowledge and Experience
* GCSE Maths and English (or equivalent)
* Probably ONC/HNC/BSc in Electrical Engineering (or other electrical engineering qualification)
* Good working knowledge of Microsoft Office and data entry systems
* Full clean driving licence
* Experience in a similar sales/customer service environment
* Experience with an electrical engineering role, or a background in electrical distribution would be an advantage
We are a recruitment agency placing roles across various B2B market sectors.
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