About the role Purpose of the post The Operational Stakeholder Engagement Lead is a senior delivery role responsible for leading the operational implementation of stakeholder engagement activity in support of the IMA’s monitoring and promoting functions, with an agreed remit set by the Deputy Director of Operational Stakeholder Engagement. As Operational Stakeholder Engagement Lead, you will: Play a pivotal role in the effective delivery and communication of the IMA’s operational activity through developing and sustaining effective stakeholder relationships with statutory and non-statutory partners including Parliamentarians, senior civil servants, commissioners, ombudsman/regulators and sector leads. Represent the organisation externally on delegated stakeholder engagement activity and citizen focused events, in line with agreed engagement frameworks. Assist the Deputy Director of Operational Stakeholder Engagement in maintaining effective connections among operational stakeholder engagement, the organisation, its executive team, and the Board. Demonstrate effective skills in co-ordinating and leading internal teams to ensure operational stakeholder activity, including parliamentary affairs work, is prepared and recorded consistently and effectively in line with governance and information management requirements, including KIM. Make sure processes for sharing information with the Data and Insight teams are running smoothly, supporting insight-led operational delivery and continuous improvement. Lead the coordination of briefing preparations for senior IMA staff, including Board members, and support parliamentary engagement activity, escalating sensitive or high-risk issues to the Deputy Director as appropriate. Work with various teams throughout the IMA, such as legal, communications, and operational delivery, to ensure that stakeholder engagement is organised efficiently. This coordination supports the IMA in achieving its strategic goals. You will line manage the Operational Stakeholder Engagement Manager (HEO). To be successful in this role it is likely that you’ll: Be a proactive self-starter with a track record of delivering results under pressure, adept at meeting tight deadlines and making evidence-based decisions. Demonstrate the ability to offer insightful and challenging advice and recommendations to colleagues and peers, supporting the organisation’s strategic objectives and operational needs. Be an excellent communicator with strong political awareness, skilled at building and managing key stakeholder relationships, including delivery partners, regulators, and representative groups. Ensure engagement strategies are inclusive, consistent, and effective for complex policy and legislative matters. Be a natural storyteller who can articulate the IMA’s objectives and impact, framing key messages that resonate with stakeholders and service users. Demonstrates the ability to produce briefing materials and presentations that are accurate and suitable for engagement on complex issues. Be a confident and effective decision maker, able to deliver and defend evidence-based decisions that stand up to scrutiny and challenge. Bring analytical skills to interpret complex data and policy issues, enabling the organisation to respond proactively to stakeholder needs and operational priorities. Be an inspiring leader and manager, able to attract, lead, motivate and develop colleagues across teams and functions. Fosters a culture of collaboration, engagement, and shared ownership, supporting the IMA’s strategic priorities and ensuring high standards of professional service. Be a collaborative and effective team player, consistently demonstrating the IMA’s values, with a particular commitment to diversity and inclusion. Supports cross-team approaches to engagement and ensures the organisation is represented professionally at external events. Main Duties and Responsibilities Strategic Alignment & Delivery: Lead the operational delivery of stakeholder engagement activity within an agreed portfolio, aligning delivery plans with strategies and priorities set by the Deputy Director, ensuring alignment with organisational priorities and statutory functions. Identify, build and maintain strategic relationships with key stakeholders to support the IMA in delivering its role to promote and monitor citizens’ rights under the Withdrawal Agreements. Work with the Deputy Director to maintain oversight of delivery-level stakeholder relationships, identifying risks, gaps and opportunities within remit and escalating strategic issues as required. Stakeholder Engagement & Influence: Lead engagement with a range of senior stakeholders and delivery partners, including public authorities, regulators, citizens’ representative groups and partners across government (including devolved administrations), to communicate the IMA’s work and strengthen its reputation and influence. Lead cross organisational delivery activity to develop credible, insight‑led products, drawing on operational activity, data and expertise to demonstrate impact and support the IMA’s strategic objective of citizen empowerment. Contribute expert operational input to the development of creative and innovative digital and communications material that conveys the IMA’s operational output and provides clear, accessible information on citizens’ rights. Parliamentary & Governance Support: Support parliamentary engagement activity by maintaining awareness of relevant parliamentary business, coordinating contributions to Select Committee inquiries and hearings, and ensuring correspondence and records are accurately maintained in line with governance requirements. Provide expert advice, guidance and challenge to operational teams on stakeholder engagement activity, ensuring engagement is effective and proportionate, and escalating issues in line with agreed governance arrangements where appropriate. Maintain operational oversight of the use of Memoranda of Understanding (MOUs), identifying issues and escalating risks or non-compliance to the Deputy Director. Identify delivery-level risks associated with stakeholder engagement activity, ensuring mitigation actions are implemented within delegated authority and escalating strategic or reputational risks as required. Leadership & Capability: Represent the IMA at public facing and high‑profile events, representing the organisation on delegated engagement activity and ensuring there is a balanced and inclusive range of opportunities for stakeholder engagement across operational delivery. Identify resourcing and capability needs within remit and advise the Deputy Director accordingly, including overseeing preparation, briefing and training to ensure staff are confident, well‑prepared and able to maximise engagement opportunities. Oversee the coordination and quality assurance of briefing materials for staff and Board members, including presentations and key messages, ensuring they are accurate, consistent and suitable for engagement on complex policy and legislative issues. Provide inclusive, visible and motivating leadership, fostering a strong culture of collaboration, engagement and shared ownership across teams and functions within the IMA. The duties/responsibilities listed above describe the post and are not intended to be exhaustive. Essential Skills Significant senior management experience or well-developed skills in overseeing stakeholder engagement within demanding and complex operational environments, supporting the organisation’s strategic objectives and operational priorities. Excellent communication abilities, including experience representing the organisation externally, and building influential relationships with stakeholders, delivery partners, regulators, and representative groups. Strong leadership and management skills, including leading and motivating cross-functional teams, fostering collaboration, and driving strategic engagement initiatives in line with organisational goals. Proven track record in delivering high standards of professional service, effectively managing resources, and prioritising competing demands to support the organisation’s operations and service delivery. Ability to quickly understand and address complex and technical policy matters, providing practical solutions that advance organisational objectives and respond to stakeholder requirements. Experience in analysing and interpreting complex data and information, producing high-quality reports and briefings for engagement on intricate policy and legislative issues. Confident and effective decision-maker, able to deliver and defend evidence-based decisions that are robust and withstand scrutiny, contributing to the organisation’s reputation and performance. Proven ability to design and deliver innovative, accessible products or approaches that make complex citizens’ rights information easy to understand for diverse audiences, using a range of channels (including digital), and iterating based on evidence of what works Behaviours We'll assess you against these behaviours during the selection process: Communicating & Influencing (Lead behaviour) Seeing the Bigger Picture Leadership Working Together Managing a Quality Service Please refer to our candidate pack for further information about the role and the IMA Pwrpas y Swydd Rôl gyflawni uwch yw’r Arweinydd Gweithredol Ymgysylltu â Rhanddeiliaid sy’n gyfrifol am arwain gweithrediad gweithredol gweithgareddau ymgysylltu â rhanddeiliaid er mwyn cefnogi swyddogaethau monitro a hyrwyddo’r IMA, o fewn cylch gwaith y cytunwyd arno gyda’r Dirprwy Gyfarwyddwr, Ymgysylltu â Rhanddeiliaid Gweithredol. Fel Arweinydd Gweithredol Ymgysylltu â Rhanddeiliaid, byddwch yn: Chwarae rôl ganolog o ran cyflawni a chyfathrebu gweithgareddau gweithredol yr IMA yn effeithiol drwy ddatblygu a chynnal perthnasoedd effeithiol gyda rhanddeiliaid sy’n bartneriaid statudol ac anstatudol, gan gynnwys seneddwyr, uwch weision sifil, comisiynwyr, yr ombwdsmon / rheoleiddwyr ac arweinwyr sector. Cynrychioli’r sefydliad yn allanol ar weithgareddau ymgysylltu â rhanddeiliaid dirprwyedig a digwyddiadau sy’n ffocysu ar ddinasyddion, yn unol â fframweithiau ymgysylltu y cytunwyd arnynt. Cynorthwyo’r Dirprwy Gyfarwyddwr Ymgysylltu â Rhanddeiliaid Gweithredol i gynnal cysylltiadau effeithiol ymhlith y tîm ymgysylltu â rhanddeiliaid gweithredol, y sefydliad, y tîm gweithredol a’r Bwrdd. Arddangos sgiliau effeithiol o ran cydlynu ac arwain timau mewnol i sicrhau bod gweithgareddau ymgysylltu â rhanddeiliaid, gan gynnwys gwaith sy’n gysylltiedig â materion seneddol, yn cael eu paratoi a’u cofnodi’n gyson ac yn effeithiol, yn unol â gofynion llywodraethu a rheoli gwybodaeth, gan gynnwys KIM. Sicrhau bod prosesau rhannu gwybodaeth gyda’r timau Data a Dehongli yn rhedeg yn llyfn, cefnogi gwaith cyflawni gweithredol sy’n cael ei arwain gan fewnwelediadau a gwelliant parhaus. Arwain y gwaith o gydlynu paratoadau briffio ar gyfer uwch staff yr IMA, gan gynnwys aelodau’r Bwrdd, a chefnogi gweithgareddau ymgysylltu seneddol, gan uwchgyfeirio materion sensitif neu risg uchel i’r Dirprwy Gyfarwyddwr fel y bo’n briodol. Gweithio gyda thimau amrywiol ar draws yr IMA, e.e. cyfreithiol, cyfathrebu a chyflawni gweithredol, i sicrhau bod y gwaith o ymgysylltu â rhanddeiliaid wedi’i drefnu’n effeithlon. Mae’r cydlynu yma’n cynorthwyo’r IMA i gyflawni ei nodau strategol. Byddwch yn gweithredu fel rheolwr llinell y Rheolwr Gweithredol Ymgysylltu â Rhanddeiliaid. I lwyddo yn y rôl hon, bydd angen i chi fod yn unigolyn sy’n: Llawn cymhelliant rhagweithiol, gyda hanes o sicrhau canlyniadau o dan bwysau, sy’n fedrus o ran cwrdd â therfynau amser tyn a gwneud penderfyniadau sy’n seiliedig ar dystiolaeth. Dangos y gallu i gynnig cyngor gwybodus a heriol, ac argymhellion i gydweithwyr a chymheiriaid, er mwyn cefnogi amcanion strategol ac anghenion gweithredol y sefydliad. Meddu ar sgiliau cyfathrebu ardderchog, ymwybyddiaeth gwleidyddol cryf, a’r gallu i feithrin a rheoli perthnasoedd allweddol gyda rhanddeiliaid, gan gynnwys partneriaid cyflenwi, rheoleiddwyr a grwpiau cynrychioliadol. Sicrhau bod strategaethau ymgysylltu yn gynhwysol, yn gyson ac yn effeithiol mewn perthynas â materion polisi a deddfwriaethol cymhleth. Storïwr naturiol sy’n gallu cyfleu amcanion ac effaith yr IMA, gan fframio negeseuon allweddol sy’n taro tant gyda rhanddeiliaid a defnyddwyr gwasanaeth. Dangos y gallu i gynhyrchu deunyddiau briffio a chyflwyniadau sy’n gywir ac yn addas ar gyfer ymgysylltu ar faterion cymhleth. Hyderus ac yn effeithiol o ran gwneud penderfyniadau, ac sy’n gallu cyflwyno ac amddiffyn penderfyniadau sy’n seiliedig ar dystiolaeth sy’n gadarn pan fyddant yn destun craffu a her. Meddu ar sgiliau dadansoddol cryf er mwyn dadansoddi data a materion polisi cymhleth, gan alluogi’r sefydliad i ymateb yn rhagweithiol i anghenion rhanddeiliaid a blaenoriaethau gweithredol. Arweinydd a rheolwr ysbrydoledig, sy’n gallu denu, arwain, cymell a datblygu cydweithwyr ar draws timau a swyddogaethau. Meithrin diwylliant o gydweithio, ymgysylltu a chydberchnogaeth, er mwyn cefnogi blaenoriaethau strategol yr IMA a sicrhau safonau uchel o ran gwasanaeth proffesiynol. Chwaraewr tîm cydweithredol ac effeithiol, sy’n hyrwyddo gwerthoedd yr IMA yn gyson, gydag ymrwymiad penodol i amrywiaeth a chynhwysiant. Cefnogi dulliau gwaith ar draws timau o ran ymgysylltu a sicrhau bod y sefydliad yn cael ei gynrychioli mewn ffordd broffesiynol mewn digwyddiadau allanol. Prif Ddyletswyddau a Chyfrifoldebau Aliniad Strategol a Chyflawni: Arwain y gwaith cyflawni gweithredol o ran gweithgareddau ymgysylltu â rhanddeiliaid o fewn portffolio y cytunwyd arno, alinio cynlluniau cyflawni gyda strategaethau a blaenoriaethau a osodwyd gan y Dirprwy Gyfarwyddwr, a sicrhau aliniad â blaenoriaethau sefydliadol a swyddogaethau statudol. Nodi, datblygu a chynnal perthnasoedd strategol gyda rhanddeiliaid allweddol er mwyn cefnogi’r IMA i gyflawni ei rôl o ran hyrwyddo a monitro hawliau dinasyddion o dan y Cytundebau Ymadael. Gweithio gyda’r Dirprwy Gyfarwyddwr i gynnal goruchwyliaeth o ran perthnasoedd gyda rhanddeiliaid ar lefel cyflawni, nodi risgiau a chyfleoedd o fewn cylch gwaith ac uwchgyfeirio materion strategol yn ôl yr angen. Ymgysylltu â Rhanddeiliaid a Dylanwadu: Arwain y gwaith o ymgysylltu ag ystod o randdeiliaid uwch a phartneriaid cyflawni, gan gynnwys awdurdodau cyhoeddus, rheoleiddwyr, grwpiau cynrychioli dinasyddion a phartneriaid ar draws y llywodraeth (gan gynnwys gweinyddiaethau datganoledig), i gyfathrebu gwaith yr IMA ac i gryfhau ei enw da a’i ddylanwad. Arwain y gwaith o gyflawni gweithgareddau traws-sefydliadol er mwyn datblygu cynhyrchion credadwy sy’n cael eu harwain gan fewnwelediadau, gan dynnu ar weithgareddau gweithredol, data ac arbenigedd i arddangos effaith ac i gefnogi amcan strategol yr IMA i rymuso dinasyddion. Cyfrannu mewnbwn gweithredol arbenigol er mwyn datblygu deunyddiau cyfathrebu a deunyddiau digidol creadigol ac arloesol sy’n cyfleu allbwn gweithredol yr IMA ac sy’n darparu gwybodaeth glir a hygyrch o ran hawliau dinasyddion. Cymorth Seneddol a Llywodraethu: Cefnogi gweithgareddau ymgysylltu seneddol trwy gynnal ymwybyddiaeth o fusnes seneddol perthnasol, cydlynu cyfraniadau at ymholiadau a gwrandawiadau'r Pwyllgor Dethol, a sicrhau bod gohebiaeth a chofnodion yn cael eu cynnal yn gywir ac yn unol â gofynion llywodraethu. Darparu cyngor ac arweiniad arbenigol ar weithgareddau ymgysylltu â rhanddeiliaid i dimau gweithredol, a’u herio, gan sicrhau bod ymgysylltu yn effeithiol a chymesur, ac uwchgyfeirio materion yn unol â threfniadau llywodraethu y cytunwyd arnynt ble mae hynny’n briodol. Cynnal goruchwyliaeth weithredol o ran defnydd Memoranda Cyd-ddealltwriaeth (MOU), nodi materion ac uwchgyfeirio risgiau neu achosion o dorri cydymffurfiaeth i’r Dirprwy Gyfarwyddwr. Nodi risgiau ar lefel cyflenwi sy’n gysylltiedig â gweithgareddau ymgysylltu â rhanddeiliaid, gan sicrhau bod camau lliniaru yn cael eu gweithredu yn unol ag awdurdod dirprwyedig, ac uwchgyfeirio risgiau strategol neu i enw da yn ôl yr angen. Arweinyddiaeth a Galluogrwydd: Cynrychioli’r IMA mewn digwyddiadau cyhoeddus a phroffil uchel, cynrychioli’r sefydliad mewn gweithgareddau ymgysylltu dirprwyedig, a sicrhau bod ystod gytbwys a chynhwysol o gyfleoedd ar gyfer ymgysylltu â rhanddeiliaid ar draws maes cyflawni gweithredol. Nodi anghenion adnoddau a galluogrwydd o fewn cylch gwaith a chynghori’r Dirprwy Gyfarwyddwr yn unol â hynny, gan gynnwys goruchwylio paratoadau, trefniadau briffio a hyfforddiant i sicrhau bod staff yn hyderus, wedi ymbaratoi'n dda, ac yn gallu manteisio i’r eithaf ar gyfleoedd ymgysylltu. Goruchwylio’r gwaith o gydlynu a sicrhau ansawdd deunyddiau briffio i staff ac aelodau’r Bwrdd, gan gynnwys cyflwyniadau a negeseuon allweddol, gan sicrhau eu bod yn gywir, yn gyson ac yn addas ar gyfer ymgysylltu ar faterion polisi a deddfwriaethol cymhleth. Darparu arweinyddiaeth gynhwysol, weladwy a chymhellol, gan feithrin diwylliant cryf o gydweithio, ymgysylltu a pherchnogaeth a rennir ar draws timau a swyddogaethau o fewn yr IMA. Mae’r dyletswyddau / cyfrifoldebau a restrir uchod yn disgrifio’r swydd ac nid ydynt yn gynhwysfawr. Sgiliau Allweddol Profiad sylweddol fel rheolwr uwch neu sgiliau datblygedig iawn o oruchwylio ymgysylltiad â rhanddeiliaid o fewn amgylcheddau gweithredol cymhleth a heriol, gan gefnogi amcanion strategol a blaenoriaethau gweithredol y sefydliad. Galluoedd cyfathrebu rhagorol, gan gynnwys profiad o gynrychioli'r sefydliad yn allanol, a meithrin perthnasoedd dylanwadol â rhanddeiliaid, partneriaid cyflawni, rheoleiddwyr, a grwpiau cynrychioliadol. Sgiliau arweinyddiaeth a rheoli cryf, gan gynnwys arwain a chymell timau traws-swyddogaethol, meithrin cydweithrediad, a gyrru mentrau ymgysylltu strategol yn unol â nodau'r sefydliad. Hanes profedig o ddarparu safonau uchel o wasanaeth proffesiynol, rheoli adnoddau yn effeithiol, a blaenoriaethu gofynion sy’n cystadlu i gefnogi gweithrediadau'r sefydliad a’r gwaith o gyflenwi gwasanaethau. Y gallu i ddeall a mynd i'r afael â materion polisi cymhleth a thechnegol yn gyflym, gan ddarparu datrysiadau ymarferol sy'n hyrwyddo amcanion y sefydliad ac sy'n ymateb i ofynion rhanddeiliaid. Profiad o ddadansoddi a dehongli data a gwybodaeth gymhleth, llunio adroddiadau a deunydd briffio o ansawdd uchel ar gyfer ymgysylltu ar faterion cymhleth mewn perthynas â pholisïau a deddfwriaeth. Y gallu i wneud penderfyniadau yn hyderus ac yn effeithiol, a’r gallu i gyflwyno ac amddiffyn penderfyniadau sy'n seiliedig ar dystiolaeth sy'n gadarn ac yn gwrthsefyll craffu, gan gyfrannu at enw da a pherfformiad y sefydliad. Gallu profedig o ddylunio a chyflenwi cynhyrchion neu ddulliau arloesol a hygyrch, sy'n gwneud gwybodaeth gymhleth yn hawdd ei deall i wahanol gynulleidfaoedd, gan ddefnyddio amrywiaeth o sianeli (gan gynnwys digidol), ac ailadrodd yn seiliedig ar dystiolaeth o'r hyn sy'n gweithio. Ymddygiad Cyfathrebu a dylanwadu (Prif ymddygiad) Gweld y darlun ehangach Arweinyddiaeth Cydweithio Rheoli Gwasanaeth o Ansawdd Mae mwy o wybodaeth am y rôl a’r AMA yn y pecyn ymgeiswyr.