Service Delivery Manager (Contract to Perm)
* 3-month contract - £400 per day.
* 1 day per week in Leatherhead
The opportunity
Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
* Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely
* Continual service improvement and XLAs, putting the customer at the heart of everything you do.
* Translate tech jargon to non-technical stakeholders, coordinating tech teams.
* Governing the problem management process and overseeing root cause analysis
* Chairing problem reviews and influencing senior stakeholders across Technology
* Driving continuous improvement across tooling, reporting, and process maturity
* Providing guidance and training to colleagues on best practice
What we’re looking for
* A strong background in ITIL-based service operations, with a focus on customer experience.
* Ideally Jira ITSM experience.
* Gravitas and the ability to influence senior stakeholders
* Confidence operating in a fast-paced environment with competing priorities
If this sounds like the right fit for your skill set and availability, I’d welcome a confidential conversation. Please reach out directly for more details.