Customer Service Advisor | Leeds | £27,000
Hours:
Monday to Friday, 8:30am - 5:00pm (30-minute lunch)
Job Description:
We have an incredible opportunity for a customer-focused individual to join a well-established fashion company based in Leeds, supplying to small retailers across the UK and internationally.
We are looking for a dynamic and enthusiastic Customer Service professional to join an existing team of 4, reporting to the Customer Service Manager. This role involves both team collaboration and independent responsibilities. The successful candidate will provide outstanding customer service while managing order queries, tracking production, and maintaining clear communication across departments.
Customer Service Advisor Responsibilities:
* Manage customer interactions via phone and email (shared inbox)
* Occasionally meet clients at the head office
* Advise customers on garment lead times and manage expectations
* Handle order queries, amendments, and complaints professionally and promptly
* Support onboarding of new customers
* Maintain a customer-first attitude in line with company ethos
* Update and manage production tracking sheets
* Liaise with overseas production partners regarding garment timelines and specifications
* Monitor order progress to ensure on-time delivery
* Coordinate with operations and internal teams for smooth dispatch and returns
* Ensure alterations and special fit garments are completed on schedule
Customer Service Advisor Skills:
* Excellent verbal and written communication skills
* Ability to communicate clearly and professionally
* Previous experience in a customer service role is essential
* Strong ability to empathise with clients and build positive relationships
* Calm, solution-focused attitude when handling challenges
* Critical thinking skills and effective conflict management
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Knowledge of the manufacturing industry is beneficial
* Proactive, with a can-do attitude and willingness to improve processes
* Highly organised with the ability to manage multiple tasks
* Punctual, reliable, and effective at prioritising workload
Customer Service Advisor Benefits:
* Free on-site parking
* Discretionary annual Christmas bonus based on company performance
* 23 days annual leave plus 8 statutory holidays
* 5% matched pension scheme
Reference: BBBH33289
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