Charge Point Operations Advisor 12 month FTC Ipswich/hybrid (3 days per week in the office) £23,000 - £25,000 CLOSING DATE – 17th June 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: As part of the Energy Services Team, the Charle Point Operations Advisor will; - Monitor and maintain customers’ EV charging station network, including identifying, managing and resolving faults, and offboarding charge stations2 - Organise engineer visits to any faults that cannot be resolved remotely whilst keeping the customer informed of progress - Manage a variety of different contracts with a clear understanding of the differences and how to process each account effectively - Respond to customer queries within 24 hours of receipt and manage customer requirements and expectations with all queries being resolved in a timely and professional manner - Establish effective working partnerships with other departments and colleagues to maximise operational performance; challenging the status-quo when necessary Who we’re looking for: To be successful in this role you’ll ideally have… - Previous experience working in a customer orientated environment - Knowledge of the Electricity and/or electric vehicle charging industry and the regulatory requirements - The ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations - Excellent written and verbal communication skills with a calm and confident telephone manner Rewards and benefits: As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role you’ll get: - A discretionary bonus depending on company performance - Private Healthcare with Vitality - SAYE (Sharesave): discretionary scheme from time to time - Personal accident cover - Group personal pension plan where we’ll pay up to 10% - Holiday 25 days plus bank holidays - Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come. Together, we make it happen. At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here. Talk to us about flexible working! How to apply: Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com We reserve the right to close roles early when the particular role and / or location has had sufficient applications. LI-HYBRID