National Hire Controller Smethwick based Full-time, Permanent - Monday to Friday £28,000 to £32,000 per annum Are you ready to take your experience in hire or customer service to a new level - where your voice matters, your ideas are heard, and your impact is felt? We are looking for a proactive and personable National Hire Controller to join a growing, nationwide business that is built on service, teamwork, and genuine industry expertise. You will be part of a trusted, collaborative team that supports major customers across the UK - keeping equipment moving, sites operating, and standards high. What You will Be Doing: Manage incoming hire enquiries from key and national accounts by phone and emai Coordinate with depots nationwide to check availability and organise prompt, reliable fulfilment Build strong relationships with internal teams, including sales, operations and depot managers Resolve any issues or delays with professionalism and urgency Produce and analyse performance reports to support the wider commercial and sales team Quote accurately and follow up on opportunities - driving conversion and customer satisfaction What we are looking for? Experience in a hire desk, rental coordination or scheduling. Knowledge of the powered access, plant, or tool hire industry is advantageous Excellent communication and organisational skills - able to juggle priorities calmly A solutions-focused attitude and a desire to deliver service that sets you apart IT confident, with a good grasp of MS Office and hire management systems A collaborative mindset and strong geographical knowledge of the UK What's On Offer: Competitive salary with annual bonus potential 25 days holiday bank holidays Pension scheme Health & wellbeing programme Free, on-site parking Ongoing training, support, and real opportunities for growth within a dynamic company A warm, supportive team culture with no weekend work Be the Link That Keeps Projects Moving! This is not your average desk job, it is a chance to build relationships, solve real-world problems, and be part of something fast-growing and respected across the industry. If you are organised, customer-focused and want to grow with a business that values its people - apply now by submitting your CV.