Online Support Coordinator
4 days office | 1 day WFH
An exciting opportunity has arisen to join one of the world’s leading travel management companies operating from a central Bradford location.
You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality.
This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role.
The company
My client operates across 4 continents and a global player in travel management software with over 30 years industry experience.
The company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development.
A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally.
Key requirements of the role include:
* At least 12 months experience working in a similar technical support role, including the delivery of exceptional customer service for online systems and booking tools
* Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures
* You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders
* Strong troubleshooting knowledge of client queries in relation to system related updates and maintenance, these include system configuration and CRM system knowledge (ideally Sabre GDS / Concur)
* Professional customer focused approach to dealing with client calls and technical queries by agreeing to set timescales for resolutions, also ensuring relevant information is gathered providing regular updates on the issues raised
* A flexible approach to working hours to ensure a customer first approach and requires 4 day working in the Bradford office with 1 day working from home
* Ideally worked in a 1st line technical support environment preferably Sabre GDS or similar travel system knowledge (highly desirable)
* A willingness to continuously learn and develop new skills and confident in taking on challenging task and client requests