AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Lead and supervise a team of DCO Managers and employees within data centres Overall safety, quality, performance and customer experience across multiple shifts. Carry out supervisory responsibilities in accordance with the organisation’s policies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Mentor, train and develop both peers and direct reports for career progression. Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective Write and deliver annual performance reviews to staff. Develop, improve, and share operational best practices across the Cluster. Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs. Effectively and efficiently manage the operations budget and expenditures. This position will fill an opening at one of multiple separate sites, it will predominantly be an in-hours role, however, occasional out of hours including weekends is expected, as is attendance to site in response to an incident. Lead on the resolution of major incidents. Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs Effectively and efficiently manage the operations budget and expenditures With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site. Approve all SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work Key job responsibilities Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner. Report into and deputises as needed for the Cluster Leader. Makes decisions which enable the business objectives and own those decisions through to end of life. A day in the life Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.