After-Sales Associate Location: Office-based | 9:00am - 5:00pm Join Our Team - Where Technical Expertise Meets Outstanding Customer Care What We're Looking For Essential Technical Knowledge Proven experience in plumbing and bathroom products (essential). Ability to read and interpret technical drawings. Strong understanding of safety standards. Experience with Root Cause Analysis (RCA).We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career. This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments. The Role As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for. 🔧 Customer Support & Service Management Act as the primary point of contact for after-sales enquiries. Manage service requests, complaints, and technical queries via phone and email. Deliver timely and professional resolutions. Build strong, lasting customer relationships that drive satisf...