About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we've helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren't even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there's a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we're only just getting started. How we work We're really proud of the culture we've created. We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps. We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. And autonomy and ownership are only possible with clear direction. That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we're as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work. We're so excited for all of the challenges up ahead, and we need more people to help us tackle them If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more. The Marketing Team Our marketing team is expanding. Last year we got to know our audience, defined our Brand and Marketing strategy, evolved our Identity and have some big plans in the pipeline for 2024 and beyond. We want to differentiate ourselves in the car insurance market, and with our audience of 'new to the UK' and we believe offering specific customer benefits for this audience is a great way to do that. This role will enhance this offering by creating virtual events, seminars and 121 conversations between our 'new to the UK' customers and experts to help them as they start their lives in the UK. That can be anything from helping with how to get on the road, visa advice and schools for their children. This will help to demonstrate that Marshmallow truly has these customers at the core of what we do, and help to create long-term relationships with our customers. What you'll be doing Project managing multiple end-to-end virtual events for customers. These will range in size from one-to-one meetings, smaller seminars/workshops and larger presentations Develop project plans and define project tasks, timelines and resource requirements as needed, manage day-to-day event logistics, liaise with stakeholders to ensure tasks are on track and provide direction and support to enhance cross-functional work Create event planning efficiencies and act proactively to mitigate any risks and reduce setbacks Collaborate with internal teams to produce collateral related to events and the wider business including design, video, and digital Manage technical aspects of the virtual such as webinars, video conferences, livestreams and ticketing Manage event budget, ensure cost control and reconcile project invoices and event final cost reporting Source and manage suppliers, Review and negotiate contracts, Identify new preferred partners and cost-efficient opportunities Produce events from conception to completion, overseeing all aspects of planning, logistics, and execution Directly oversee event set-up and execution of assigned events Communicate regularly with senior project managers to provide updates on project status, identify risks, and seek guidance when needed Who you are Extensive experience as an events project manager on virtual events. Ability to manage workload in fast-paced situations and to handle various projects simultaneously Good understanding of virtual event technology Ability to produce content for abstracts, presentations and copywriting Ability to communicate clearly and concisely (written and verbal) Good knowledge of local event suppliers and strong negotiation skills Strong working knowledge of Google tools and Microsoft Office, in particular Excel, PPT, plus Photoshop/Illustrator Familiar with virtual event & ticketing tools and systems Flexible and adaptable to meet the changing needs of the business What we're looking for from you You're highly passionate about how events can create a connection between a brand & its customers Have experience in creating virtual events from scratch and communicating their value to customers Reflective and low ego. You're happy admitting when you don't know the answer or when you've made a mistake. You'll ask for support from your team and those around you to collaboratively find solutions You are a self-starter who likes to take ownership. You are comfortable making decisions and learning from mistakes Perks of the job Flexible working: Spend 2/3 days a week with your team in our new collaborative London office. The rest is up to you Competitive bonus scheme - designed to reward and recognise high performance Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years ️ Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office Mental wellbeing support - Access therapy and mental health sessions through Oliva Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us - to further your skillset Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches Medical cash plan - To help you with the costs of dental, optical and physio (plus more) Tech scheme - Get the latest tech for less Plus all the rest; 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month Our process We break it up into 4 stages: Initial call with Sophie Tucker from the TA team (30 minutes). A skill-based interview where you will discuss your previous experience with Chloe Collins - Head of Marketing (30-45 minutes) A task-based interview where you will present a task (1 hour) A culture interview to check that your work style fits our processes and values (1 hour) We'll let you know if you're invited to an interview or not. But, as a small team with a lot of applications to consider, we can't give personal feedback on each application. Background checks To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this Everyone belongs at Marshmallow At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications. We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong. Recruitment privacy policy We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.