Customer Service Advisor
Contract: Full Time Permanent
42.5 hours per week (8-5 Monday- Friday)
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
We are looking for a Customer Service Advisor to join our Milton Keynes team. In this role, you’ll be the first point of contact for tenants, handling queries about repairs and housing services. You’ll work closely with our planning team to resolve issues quickly and professionally, ensuring every customer receives exceptional service.
Assist tenants with queries related to repairs and housing services
Work collaboratively with the planning team to resolve issues efficiently
Meet service level agreements and performance targets
Previous experience in a customer service role, ideally within housing or repairs
Basic knowledge of housing maintenance or call centre environments (desirable but not essential)
NVQ or GCSEs in Maths and English (Pass)
25 days annual leave plus bank holidays
~ Cycle to Work scheme
~ Eye test vouchers
~ Employee Assistance Programme
~ Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
~ Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
~ Family friendly policies
If you need any help with your application process, we are here to support you. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.