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Responsibilities
* To deliver agreed sales KPIs for the store – these KPIs will focus on sales, ATV, UPT, conversion and CRM.
* Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis.
* Understand the KPI reporting required for the host store and the company as required.
* Assist with boutique reporting when needed.
* Ensure that every customer is approached and assisted to achieve sales targets.
* Maintain and develop strong relations with customers and deliver impeccable service at all times.
* Work with the team for events both in-store and off site as the business requires.
* Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
* Attend key training sessions held by the company.
* Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor.
* Ensure that the counter is clean, neat and tidy at all times.
* Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping.
* Ensure that sales/customer contacts/requirements are recorded and monitored.
* Assist Counter Manager in duties and additional tasks as and when required.
* Follow all host store cash handling guidelines at all times.
* Ensure that at all times company dress code and grooming guidelines are adhered to.
* Maintain a good relationship with all colleagues at Diptyque.
* Abide at all times by Company and Host Store rules and policy.
* You will be required to work in other London Diptyque locations if needed.
Qualifications
* A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
* Sales focused with a proven sales record.
* Strong people and performance/management skills.
* Expertly honed customer service skills and enjoy interacting confidently with the general public.
* Must be self‑motivated, focused and be able to use own initiative.
* Communication both verbal and written to a high degree is also a must.
* Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
* Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
* Be assertive, dynamic and always have a can do and positive attitude.
This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Retail Luxury Goods and Jewelry
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