Full Time Position (40 hours) – £28,080 per annum - Shifts are between 6.00 am and 10.30 pm Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. Your role in our family: Lead, direct and supervise the spa team in creating an outstanding experience for the customer Provide consistent high standards of customer service by greeting and assisting customers, and excellent leadership skills—own and manage the department Dealing with membership enquiries and show rounds Protect employees and customers by providing a safe and clean spa and leisure environment Ensure all complaints are dealt with promptly and efficiently and in confidence Assisting with check ins of spa days and overnight breaks Maintain positive employee relations by keeping open lines of communication within the team Provide regular performance management support to all operational staff To perform any other reasonable duties as requested by the Assistant Spa Manager and Spa Manager What would make you the perfect fit? Minimum of two years’ experience in a similar position in a four / five-star establishment Experience in customer care to a 5* standard Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint First Aid and Emergency Responder certification, as well as Pool Plant training, are preferred but not mandatory The Best Bit: Wide range of training and development opportunities Free staff meals and parking Discounted food and beverage, accommodation and spa 28 days holiday and 1 extra holiday day on your birthday 30% discount on Spa treatments and Spa days 10% discount on Spa products Introduce a friend at work bonus Free uniform Preferred Hotel Group discounted global hotel rates Sopwell House introduces Cottonmill, an elegant, dynamic concept that never stands still. Constantly evolving to stay ahead, this is a unique world created for only a select group. The warmest welcome; the most elevated design; the last word in cutting-edge fitness and treatments; a uniquely positioned proposition. A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously. If this sounds like your dream job, we would love to hear from you! All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.