Application Support Analyst - Newcastle upon Tyne
Competitive salary | Full-time | 5 days a week in office (Newcastle upon Tyne)
About Us
We are a newly established joint venture between two global organisations - one a leading management consultancy and the other a major international investment firm.
Our mission is to build a team of exceptional technology professionals in the North East, combining deep technical expertise with a strong understanding of financial systems. We are committed to developing world-class talent, fostering innovation, and delivering high-quality solutions that drive measurable impact.
Based in the heart of Newcastle City Centre, we offer an intellectually stimulating and collaborative environment where you can make a difference from day one.
Our Culture
As part of a growing organisation, you'll have the rare opportunity to help shape our culture and ways of working from the ground up.
We don't compromise on our core principles:
* We seek exceptional talent with excellent communication and collaboration skills.
* Teamwork is at the centre of everything we do - we work closely across teams and with our clients.
* We value curiosity, resilience, and a passion for learning.
* We look for positive, motivated individuals who take ownership, think critically, and go the extra mile when needed.
* We encourage creative problem solvers who thrive in fast-paced environments.
About the Role
As an Application Support Analyst, you will play a key role in maintaining, supporting, and improving mission-critical systems that underpin business operations. You'll work closely with developers, quantitative analysts, and operations teams to ensure reliability, performance, and continuous improvement across a wide range of applications.
You will also act as the link between technical and business teams, ensuring smooth communication, robust change management, and proactive incident resolution.
Key Responsibilities
* Perform deep-dive investigations into business-impacting incidents (application and infrastructure-related).
* Analyse application configuration, code, and data to identify root causes and recurring issues.
* Collaborate with development and quantitative teams to track and resolve problems effectively.
* Lead and participate in daily incident review calls and post-incident analyses.
* Implement and manage changes and releases, enforcing proper change management processes.
* Contribute to improving operational efficiency, reliability, and resilience of systems.
* Oversee business continuity and recovery processes.
* Support and maintain monitoring, alerting, and scheduling tools to ensure smooth operation of applications.
Required Qualifications & Skills
* Experience working in a global application support environment, ideally within financial services (though not essential).
* Excellent communication skills with the ability to interact effectively with both business users and technical teams.
* Strong understanding of:
o Application architecture and design
o Relational databases (SQL Server)
o Monitoring and alerting tools (eg Grafana, Prometheus, VictoriaMetrics)
o Scheduling tools (eg Control-M)
o Operating systems (Windows and Linux)
o Containerisation and orchestration (Kubernetes)
o Cloud platforms (Azure)
o Issue tracking and source control (JIRA, Git, Bitbucket)
* Familiarity with ITIL processes and incident/change management frameworks (certification desirable).
* Minimum 2:1 degree in Computer Science, Information Systems, or a related field, ideally from a Russell Group university.
* Minimum AAB at A-level (or equivalent).
Why Join Us?
* Impact from day one - Work on meaningful projects that deliver real business value.
* Collaborative environment - Partner with exceptional colleagues across technology and business disciplines.
* Professional growth - Learn from industry leaders and gain insight into global financial systems and markets.
* Ownership and autonomy - Take responsibility for key systems and help shape how technology supports the business.