Migration Analyst (Telephony/Mobile)
Chester
12 month contract
Inside ir35
The Corporate Mobile team are looking to hire a migration analyst to support the Service Management function within it’s Chester office. Role will be office based 3 days a week.
The candidate will be joining an established team to support a migration of mobile MDM.
The ideal candidate should have an understanding of service management functions, a keen interest in technology (Ideally Mobile telephony services within an end-user computing team) and be able to document and execute processes well.
Day to day activities will involve working with the global project team to design and build migration materials, work with stakeholders to advertise the program of work including communication and business partners and then in latter stages of the project work to perform migration and user support functions.
Responsibilities:
• Produce reporting for the Service Manager to support risk & compliance activities associated with user migrations, regulated users, corporate mobile device lifecycle management & adherence to Bank policies & standards.
• Communicate with various stakeholders to build a deployment plan within region to support over 130k migrations to the next-gen platform.
• Analyse demographic, usage & spend data & produce service outputs & metrics to support the Service Manager with periodic customer engagement sessions aimed at improving relationship management.
• Help with facilitation & planning of customer engagement & continual service improvement sessions and act as scribe for Service Manager during session.
• Periodic incident & aged ticket analysis to identify major ticket drivers, trends, and service improvement opportunities for the Service Manager during the migration effort.
• Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements.
• Provide analytical support and ad hoc reporting for on-going projects & rollouts.
• Knowledge management – review and update end user & service desk material.
• Work with the company owned AI Assistant support tool to develop and enhance support flows during the migration effort.
• Collaborate with supporting teams to own and manage backlog of improvement initiatives for central tooling
Qualifications:
• mid level experience minimum in analytical role in the Financial Services sector.
• Degree level education or equivalent work experience.
• ITIL V4 Qualification
Skills:
• Logical problem-solver able to autonomously work through challenges but equally able to engage and collaborate with others
• Process definition & optimization skills (e.g. Visio, BPMN 2.0)
• Data analysis skills (e.g. MS Excel, MS Access, MS SQL server)
• Presentation skills (e.g. MS PowerPoint)
• Stakeholder Engagement (Upwards and downwards)
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
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