Head of Sales – Cruise Club UK
The Head of Sales is a dynamic and strategic leader responsible for driving cruise sales performance, leading Team Leaders, and fostering a high-performance culture in a fast-paced, results-driven environment. This role is pivotal in ensuring the smooth daily operations of the cruise sales department while also focusing on long-term strategic goals to grow market share and revenue in the cruise sector.
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A Day in the Life:
· Lead, mentor, and support Team Leaders to drive cruise sales performance and team engagement.
· Foster a high-performance culture focused on exceeding cruise sales targets and KPIs.
· Be a role model in cruise sales excellence, customer service, and leadership, promoting a cruise-first approach to enhance the customer experience.
· Review cruise sales metrics to identify growth opportunities and collaborate with Team Leaders on targeted action plans.
· Oversee daily cruise sales operations, manage resources, and ensure compliance with policies and industry regulations.
· Collaborate with senior leadership to define and execute cruise-focused sales strategies and departmental objectives.
· Develop and implement long-term strategies to grow cruise revenue, improve conversion rates, and enhance customer satisfaction.
· Partner with cruise line stakeholders to leverage promotions, training, and team incentive opportunities.
· Champion continuous improvement in cruise sales processes, tools, and team structures.
· Celebrate cruise sales successes and foster a culture of recognition, accountability, and collaboration.
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Who You Are:
· Proven track record as a Sales Manager or similar leadership role within a cruise-focused or travel sales environment.
· Experience managing Team Leaders or supervisory staff in a high-energy, cruise sales-driven organisation.
· Demonstrated ability to exceed cruise sales targets and KPIs.
· Strong leadership, coaching, and motivational skills tailored to cruise sales teams.
· Strategic thinker with deep understanding of cruise products, customer segments, and market dynamics.
Location: Manchester, UK
Reports To: General Manager – Paul Edge
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Job Overview:
Sales Leadership:
* Sales Strategy & Planning: Develop and execute sales strategies to meet company growth targets, focusing on both new customer acquisition and retention within the travel market.
* Revenue Growth: Identify new business opportunities, including partnerships, market segments, and potential upsell or cross-sell avenues.
* Market Analysis: Conduct regular analysis of market trends, competitor activities, and customer needs to refine sales strategies.
* Sales Forecasting & Reporting: Develop accurate sales forecasts and track KPIs. Report on performance metrics to senior leadership.
* Client Relationship Management: Cultivate and maintain relationships with key corporate accounts, travel agencies, and strategic partners to secure long-term contracts and repeat business.
* Lead and drive the Cruise Club UK sales team to achieve monthly sales targets and develop strong client relationship, delivering excellent service quality, product knowledge, and timely resolution of issues
* Develop and coach the team and consultants to deliver a high performing sales team
* Work with the Cruise Club UK leadership team on developing the long term goals and objectives
* Ensure that the team maintains minimum average benchmarks on an individual and daily basis through daily KPI goal setting
* Understand all targets and use data effectively to manage team performance (e.g. accounts actioned, sales made, margins and conversion)
* Support the CCUK General Manager to keep unit costs within budget
Operational & Strategic Leadership:
· Collaboration with Other Departments: Work cross-functionally with marketing, product, and operations teams to ensure alignment of sales and customer service efforts with the overall business strategy.
· Budgeting & Resource Allocation: Manage budgets for both sales and customer service operations. Allocate resources effectively to achieve business goals.
· Process Optimization: Continuously evaluate and refine sales and customer service processes to ensure efficiency and scalability as the business grows.
· Technology & Tools: Implement and optimize CRM systems and other tools to improve sales and customer service operations and reporting.
Qualifications & Skills:
Skills:
· Minimum of 3 years of experience in a Leadership position within sales and customer service roles within the travel or hospitality industry.
· Strategic thinking with the ability to implement practical solutions.
· High-level problem-solving and decision-making capabilities.
· Ability to analyze data and derive actionable insights.
· In-depth knowledge of the travel industry, including trends, competitors, and customer expectations.
· Customer-focused mindset with a passion for exceeding client expectations.
· Demonstrated experience in managing and engaging a customer focussed team effectively
· A solution-oriented, high sales achiever and highly motivated approach
· Excellent communication skills with attention to detail and accuracy
· Strong leadership and managerial skills with the ability to motivate others
· Exceptional customer engagement skills
· Experience developing high performing sales team
Personal Attributes:
* Highly organized and results oriented.
* Ability to work well under pressure and manage multiple priorities.
* Strong negotiation and persuasion skills.
* Ability to inspire and lead cross-functional teams.
* Self-motivated with a proactive approach to leadership and problem-solving.
Additional Information:
* Travel Requirements: Occasional travel may be required for client meetings, business development, or team events.
* Work Environment: Based in our Manchester Call Centre, fast paced business with ambitious growth goals.
Job Type: Full-time
Pay: £50,000.00-£60,000.00 per year
Experience:
* Leadership: 3 years (required)
Work Location: In person