Overview
PolyPhotonix Ltd is a well-established and growing business specialising in bio-photonic research and development that designs, develops and manufactures non-invasive photonics based medical devices. The company has developed the Noctura 400 Sleep Mask, a light based, monitored ophthalmic treatment for Diabetic Retinopathy (DR) and Diabetic Macular Oedema (DMO), which are the principal causes of blindness. This permanent and full-time role is based in Sedgefield, County Durham. The position is suitable for a team player with a background in customer services, general administration, and good knowledge of Microsoft packages, particularly Excel. Experience in patient care and/or medical terminology is desired but not essential. The role offers opportunities for development for the right candidate. Hours: full-time, Monday to Thursday 9:00–17:30, Friday 9:00–17:00.
Responsibilities
* Communicate professionally and effectively by email and telephone and ensure enquiries are dealt with in a timely manner.
* Answer the enquiries phone line in a friendly manner and direct calls to the relevant team member within agreed timescales.
* Monitor central mailboxes and respond in a professional manner or direct to the relevant team member within agreed timescales.
* Assist with clerical duties such as filing, photocopying, printing and scanning documents.
* Work as an integral member of the clinical services team to ensure a high level of customer service and patient care throughout the order and supply process.
* Perform data entry and maintain accurate records in both digital and physical formats.
Essential skills and experience
* Proven experience as an administrator or relevant role.
* High level of attention to detail.
* Strong communication skills, both written and spoken.
* Professional telephone manner.
* Ability to work independently and as part of a team.
* Enjoys working in a team environment and shares information freely.
* Proficient in Microsoft Packages to intermediate level (Word, PowerPoint and Excel).
* Self-starter with strong personal motivation and a flexible attitude.
* Strong organisational skills with the ability to handle multiple priorities.
Desirable but not essential
* Experience working within a healthcare environment.
* Patient service/support experience.
What you will get
* Job type: Permanent/Full-time.
* Salary: Up to £25,000 depending on experience and skills.
* Enhanced company pension scheme.
* 25 days holiday + 8 public holidays.
* Free onsite parking.
PolyPhotonix is an equal opportunities employer. Our respectful and inclusive working environment is of high importance to us as an employer who wants every employee to realise their potential and progress in their career. We aim to attract, support and retain the best people in the industry.
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