Vacancy Name
Client Engagement Advisor
Vacancy No
VN5307
Location City
Durham
Location Postal Code
DL16 6FS
Contract Type
Permanent
Hours per week
37.50
Working Days & Times
Mon to Fri 9-5
Salary Minimum Pounds
£0
Salary Maximum Pounds
£24570
Description
Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.
Role Information
This is an exciting time for LCG as we are growing and expanding our company as a whole, but especially within our successful Client Engagement Team. We are recruiting multiple advisors to help us grow our learner provision within flexible learning
There's no better time to join us in extending our learner provision and promoting our hugely popular Level 2 and 3 flexible learning courses.
For this role you just need to be passionate and unstoppable, thrive in a target driven environment and enjoy making commission
DUTIES
* Promoting our flexible learning products via telephone, email and social media
* Engaging with new prospects as well as existing clients.
* Provide appropriate support - including information and guidance
* Working towards KPI's where commission scheme will reward.
* Liaise with other internal departments to keep records up to date where appropriate.
* Manage and keep your own CRM system up to date.
* Working within a team environment and achieving the required goals.
* Support our learners with progression onto various courses
* Additional Responsibilities:
* Conduct your role in line with the company values and expected behaviours.
* Implement and comply with Safeguarding and Health and Safety policies.
* Ensure the maintenance of confidentiality and professionalism at all times.
* Promote equal opportunities and recognition of diversity throughout the company.
* Provide learners, customers and colleagues with support, advice guidance as part of your everyday role
HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
* Electric Car charging points
* Free fruit, Coffee and Tea
* Onsite Shower
* Prayer room on request or list of nearest available places of worship
Essentia Criteria
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
* Self-motivated and determined to succeed
* Tenacious & Resilient
* Patient and understanding
* Excellent telephone manner and confident with outbound calls
* Excellent work ethics
* Excellent time keeping
* Positive attitude
* Proactive and versatile to work within a team and individually
* Patient, organised and be able to think outside of the box
* Basic IT skills/ data input
Why work for Learning Curve group?
There are many reasons that make Learning Curve Group a fantastic place to work
Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:
In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:
* 26 days annual leave + Bank Holidays
* Buy & Sell an additional 5 days each year
* Length of service annual leave increments starting at 2 years
* Healthcare Scheme
* Tech Scheme
* Ikea Scheme
* Cycle to work Scheme
* Paid Volunteer day each year
* Early Finish Fridays on the last Friday of every month
* Student / Teacher Discount
* Uniform
HEAD OFFICE PERKS
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
* Electric Car charging points
* Free fruit, Coffee and Tea
* Onsite Shower
* Prayer room on request or list of nearest available places of worship
EQUAL OPPORTUNITIES
You're unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.
Halo Code
Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.
Disability Confident Leader
Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.
Armed Forces Covenant Gold
12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
* Domestic Abuse Covenant
* Care Leaver Covenant
* Working Chance
* Ban the box
Recruitment Checks
Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. If your role is applicable, the successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. Depending on your role, we may also need to carry out a DBS check in addition to an adverse media / digital search. Please note that it is an offence to apply for a role if the you are barred from engaging in regulated activity.
Education Level
GCSE/O Levels
Level of Vocational Experience
1 year
Applications Close Date
16 Oct 2025