Elite Recruitment are looking for a Hostel Concierge to join an organisation in Torquay.
This position, is an ad hoc role where you will be working when people are off sick or away on holiday. This position offers an hourly rate of £19.32 per hour.
To be successful in this role you will need the following:
* Good communication & IT skills
* Basic numeracy & problem-solving ability
* Courteous and respectful with all customers
* Able to work well in a team and independently
* Calm under pressure, especially with challenging behaviour
* Understanding of safeguarding and confidentiality
* Basic knowledge of mental health/substance misuse issues (desirable)
* Experience with overnight security or hospitality (essential)
* GCSEs in Maths & English (or equivalent)
* Willingness to work unsociable hours'/shift patterns
As a hostel concierge you will be responsible for:
* Provide overnight concierge cover on a rota basis
* Be the first point of contact for residents during the night
* Control access to the building and monitor CCTV
* Carry out hourly health & safety checks
* Record incidents, update logs, and complete reports
* Deal with emergencies (fire, first aid, contacting services)
* Undertake basic repairs/cleaning (e.g. changing light bulbs, clearing hazards)
* Support residents by listening and offering reassurance overnight
* Carry out room checks when required
* Handle neighbour complaints or concerns appropriately
* Ensure clear handover of information to day staff
* Participate in supervision, training, and team meetings
If you feel you have what it takes then please apply today!
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