Facilities Management Helpdesk Coordinator
📍 Manchester – Tyco Park | 🕒 Full-Time | 💻 Hybrid Working (2 days/week after 6 months)
⏰ Contracted Hours: 7am–7pm | Expected Shifts: Between 7am–6pm, Monday to Friday
Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
🎁 What we offer
* Competitive Salary: Reflecting your skills and experience
* Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
* Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
* Career Development: Extensive growth and advancement opportunities
* Free Onsite Parking: Hassle-free commuting
* Dress Down Fridays: Casual attire to wrap up the week
🧭 What You Will Do
* Manage and respond to FM enquiries across phone, email, and digital channels
* Resolve complaints and feedback at first contact or escalates appropriately
* Collaborate with internal teams to troubleshoot and resolve service issues
* Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
* Support daily routines and contribute to continuous service improvement
📈 What We Look For
* Clear and confident communication skills
* Strong time management and multitasking abilities
* Experience in fast-paced environments and B2B customer service
* A collaborative mindset and solution-oriented approach
* Familiarity with FM operations and large corporate clients (desirable)
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