Job Description
Digital/ Web Business Analyst
My client in the Insurance industry are looking for a Digital/ Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams.
Key Skills
* Business and technical systems analysis, gap analysis and requirements documentation (with a focus on expressing requirements and user needs within the agile framework)
* Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
* Understanding of the needs of an international B2B and B2C customer base
* Experienced working with Agile methodology
* Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately
* Good relationship management skills to satisfy a wide range of stakeholders and outstanding communication skills
* Self-motivated with a highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals' roles and responsibilities
* Ability to move seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy
* The ability to translate complex business ideas and processes into clear, user-led requirements/ stories
* User testing methods and analysis to ensure systems are fit for purpose and behaving as expected
* Working with lo-fidelity prototypes for the purpose of conveying and testing ideas
* Strong analytical and problem solving abilities as well as excellent attention to detail and foresight
* Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience - justified by data
* A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals
Desirable skills:
* Knowledge of programming languages like SQL and system integration solutions
* Ability to design and maintain efficient customer support and feedback channels
* Ensuring optimal system functionality via integrated diagnostics and analytics
* Knowledge of data security and encryption
* Knowledge of relevant licensing and industry compliance regulations inc GDP
* User Centred design and problem solving approach and methodologies (user journey experience desirable)
* Experience identifying Minimal Viable Product requirement for prioritisation
Please apply
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.