Overview
Facilities Assistant (Roving Ambassador) – Salary: £26,500k per annum. Availability required: Monday to Friday 7am to 6pm. Reporting to: Regional Front of House Manager.
Role Overview: As a Facilities Assistant (Roving Ambassador), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be comfortable addressing AV queries, conducting floor walks, and liaising with other workstreams to resolve issues impacting colleague experience on site. This is a physically demanding role with extensive time on your feet.
Responsibilities
* Meeting Rooms and Porterage: Own the setup and reset of meeting rooms and event spaces to specified layouts.
* Warm Welcomes: Greet and assist visitors and colleagues with a professional, concierge-level approach.
* Manage Key Areas: Daily ownership of touchpoints and colleague/client facing areas, ensuring layouts, fabric and housekeeping standards are maintained and functioning as intended.
* Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departures.
* Queue Management: Proactively manage queues to streamline arrival and departure experiences.
* Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and high service standards.
* Technical Expertise: Provide first-class AV support for meeting rooms; undertake regular checks of AV equipment to ensure it is working at all times.
* Security: Maintain vigilance to keep colleagues and visitors safe.
* Main Duties: Professional Conduct; Effective Communication; Routine Checks and Audits; Visitor Engagement; VIP Services; Query Management; Visible Support; Interlock; Team Collaboration; Escorting; Administration; Point of Contact; Role Model.
Qualifications
* Experience: Minimum 2 years at prestigious corporate workplaces or in high-end 5-star hotels.
* Communication Skills: Exceptional verbal, written, and interpersonal skills.
* Presentation: Immaculate grooming and personal presentation.
* Technical Proficiency: Proficient in Outlook, Word, Teams, Chrome; experience with visitor management tools like Condeco.
* AV: Comfortable with meeting room and event-space AV equipment (MTRs, microphones, speakers, docking stations).
* IT: Ability to handle a high volume of queries across different platforms.
* Customer Service: A proactive, “How can I help” mindset aligned with five-star hotel service.
* SIA Licence: To be provided.
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
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