Job summary
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.
The NHSCFA Technology function develops secures supports and operates IT systems, Hardware and Cloud Infrastructure to underpin NHSCFA business operations. Business critical back-office and internet deployed digital applications are provided to support Internal business streams and external stakeholders. We're on a journey to become a multi-sourcing digital orientated business, transforming and modernising their delivery of IT systems and business outcomes. These systems currently support approximately 200 internal users and 4,000+ external users. We are investigating the use of Machine Learning/Data Science to facilitate the future identification and prevention of fraud against the NHS. You will be responsible for setting the Strategic Direction (Digital Strategy) of the Technology function, ensuring an agile approach to meet evolving business needs.
Potential applicants can contact Nicola Burton at nicola.burton@nhscfa.gov.uk for an informal chat if they have any questions regarding the role. We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications. Interviews will be held on 7th/8th March 2024 in our Coventry Office.
Main duties of the job
The Chief Technology Officer is a strategic leadership and management role within the NHSCFA responsible for providing leadership management co-ordination and strategic direction setting across the technology and digital portfolio you will report to Associate Director for Technology Transformation & Corporate Support also working together with Technology Services Manager you will be a professional lead and subject matter expert both at senior management level and for the design and delivery element of the long term digital strategy across the NHSCFA. You will have management and leadership responsibility for Infrastructure Services User Support Services Information & Cyber Security and Digital Development. You will lead manage and deliver first class innovative digital and technology services supporting and enabling our people to deliver secure, efficient, high quality services to our internal and external stakeholders. Will bring an expert knowledge base for digital and technology services and will be central to all day-to-day operational decisions for the function. Will have responsibility for developing the technology function in order to specify, implement, support and operate IT systems and hardware in support of NHSCFA business operations. You will posses a strong background in technology programme and project management business planning objective setting interpretation of stakeholder requirements and performance management along with the ability to lead and motivate.
About us
We have offices based in Coventry, Newcastle and London and offer flexible, hybrid, office and home-based working. In addition to the advertised salary working in the London area will attract High-Cost Area Supplement where appropriate. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC. Please apply without delay as we reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.
Date posted
01 February 2024
Pay scheme
Agenda for change
Band
Band 8c
Salary
£70,417 to £81,138 a year
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
076-CFA192-A
Job locations
7th Floor
10 South Colonnade
London
E14 4PU
Job description Job responsibilities
This is a critical role leading all aspects of the function with accountability for 4 Technology workstreams (Infrastructure Services, User Support Services, Information and Cyber Security, and Digital Development).
The Technology subject matter expert, Participation at all Executive/Board level discussions will be required; to ensure that this Business-Critical function is intrinsically considered when discussing the day-to-day operations and ongoing needs of the business.
A strong background in IT, programme management, business planning, objective setting, and performance management, with the ability to lead, motivate, and inspire others is therefore essential.
Support in developing and maintaining an effective technology function, capable of exploring and implementing new disruptive technologies alongside more established technology which underpins all business functions
Developing and implementing the digital strategy, working closely with internal and external stakeholders, including 3rd party suppliers, to provision entirely fit for purpose and cost-effective technology services.
Leading the development of strategic technology programmes and projects, planning for improvement initiatives, clearly outlining milestones, risks and outcome measures, ensuring programme activities are aligned and coordinated to maximise delivery benefit across multiple improvement workstreams.
Please see full Job Description and Person Specification.
Job description Job responsibilities
This is a critical role leading all aspects of the function with accountability for 4 Technology workstreams (Infrastructure Services, User Support Services, Information and Cyber Security, and Digital Development).
The Technology subject matter expert, Participation at all Executive/Board level discussions will be required; to ensure that this Business-Critical function is intrinsically considered when discussing the day-to-day operations and ongoing needs of the business.
A strong background in IT, programme management, business planning, objective setting, and performance management, with the ability to lead, motivate, and inspire others is therefore essential.
Support in developing and maintaining an effective technology function, capable of exploring and implementing new disruptive technologies alongside more established technology which underpins all business functions
Developing and implementing the digital strategy, working closely with internal and external stakeholders, including 3rd party suppliers, to provision entirely fit for purpose and cost-effective technology services.
Leading the development of strategic technology programmes and projects, planning for improvement initiatives, clearly outlining milestones, risks and outcome measures, ensuring programme activities are aligned and coordinated to maximise delivery benefit across multiple improvement workstreams.
Please see full Job Description and Person Specification.
Person Specification Specialist Knowledge Essential
* A subject matter expert in the technology field, with highly developed specialist knowledge that is continually updated as new trends emerge and bets practises are updated
* Demonstrates significant knowledge and experience of technical solutions, such as ; oMicrosoft Active Directory oMicrosoft Azure / AWS Cloud Platforms oM365
* Design, implementation and support of a range of complex ICT systems
* Knowledge of security and privacy risks and threats along with a strong understanding of key considerations such as confidentiality, availability, integrity, non-repudiation and privacy
* Evidence of continual professional development at a strategic level in the technology field
* Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles
* Extensive knowledge of project management methodologies
Desirable
* Knowledge of SIAM principles, aims and application
Experience Essential
* Significant experience in developing and implementing a range of technical solutions and design strategies in a multi supplier environment
* Significant experience of formulating operational strategies and implementing plans that affect the whole organisation
* Significant broad technical knowledge and experience that covers web applications and services, information, infrastructure, cloud and managed service architectures
* Significant experience in managing complex, multi discipline ICT projects
* Proven ability to undertake detailed analysis of technical designs and provide the organisation with technical assurance of supplier designs and proposals
* Proven experience of engaging, building and managing relationships with a range of stakeholders and suppliers to support delivery of organisational outcomes
Desirable
* Experience in implementing and supporting ISO20000 Service Management and ISO27001 Security Management Standards
Qualifications Essential
* Masters level ICT / Technical qualification or equivalent demonstrable experience in an equivalent role, managing and developing complex technical systems
* Industry recognised qualifications i.e. Microsoft, ITIL, ISO, Azure
* Programme or Project Management qualification i.e. MPS, Agile
Communication Skills Essential
* A role model demonstrating strong leadership, mentoring skills and team player with good interpersonal skills
* Excellent communication and interpersonal skills, ability to manage and motivate multi disciplinary technical teams in an environment that is subject to change and working to tight deadlines
* The ability to communicate and explain complex and sensitive information to a range of audiences at all levels internally and externally, both oral and written
* Confidently and effectively able to present information to small and large groups or senior stakeholders
* Demonstrable skills identifying, building and maintaining relationships with and between internal and external senior stakeholders
* Actively promotes the NHSCFA's reputation externally and internally - publicises successes widely
* Demonstrates a high level of emotional intelligence to build trust and inspire others through effective communication
* Involves people to engage them fully with long term strategic vision and purpose
* Includes colleagues and stakeholders in key activities, welcoming different perspectives and building positive relationships
Other Skills Essential
* Inspires and motivates others through visible leadership
* Sets high standards for self and others, and helps colleagues perform at their best and achieve their full potential
* Takes an interest in major activities across the whole organisation
* Analytical thinker who can see the links and dependencies between a complex range of processes, systems and people
* Ability to make decisions under pressure or when all information is not readily available
* Proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving
Person Specification Specialist Knowledge Essential
* A subject matter expert in the technology field, with highly developed specialist knowledge that is continually updated as new trends emerge and bets practises are updated
* Demonstrates significant knowledge and experience of technical solutions, such as ; oMicrosoft Active Directory oMicrosoft Azure / AWS Cloud Platforms oM365
* Design, implementation and support of a range of complex ICT systems
* Knowledge of security and privacy risks and threats along with a strong understanding of key considerations such as confidentiality, availability, integrity, non-repudiation and privacy
* Evidence of continual professional development at a strategic level in the technology field
* Extensive knowledge of ITIL v4 Service Management and/or ISO 20000 IT Service Management Principles
* Extensive knowledge of project management methodologies
Desirable
* Knowledge of SIAM principles, aims and application
Experience Essential
* Significant experience in developing and implementing a range of technical solutions and design strategies in a multi supplier environment
* Significant experience of formulating operational strategies and implementing plans that affect the whole organisation
* Significant broad technical knowledge and experience that covers web applications and services, information, infrastructure, cloud and managed service architectures
* Significant experience in managing complex, multi discipline ICT projects
* Proven ability to undertake detailed analysis of technical designs and provide the organisation with technical assurance of supplier designs and proposals
* Proven experience of engaging, building and managing relationships with a range of stakeholders and suppliers to support delivery of organisational outcomes
Desirable
* Experience in implementing and supporting ISO20000 Service Management and ISO27001 Security Management Standards
Qualifications Essential
* Masters level ICT / Technical qualification or equivalent demonstrable experience in an equivalent role, managing and developing complex technical systems
* Industry recognised qualifications i.e. Microsoft, ITIL, ISO, Azure
* Programme or Project Management qualification i.e. MPS, Agile
Communication Skills Essential
* A role model demonstrating strong leadership, mentoring skills and team player with good interpersonal skills
* Excellent communication and interpersonal skills, ability to manage and motivate multi disciplinary technical teams in an environment that is subject to change and working to tight deadlines
* The ability to communicate and explain complex and sensitive information to a range of audiences at all levels internally and externally, both oral and written
* Confidently and effectively able to present information to small and large groups or senior stakeholders
* Demonstrable skills identifying, building and maintaining relationships with and between internal and external senior stakeholders
* Actively promotes the NHSCFA's reputation externally and internally - publicises successes widely
* Demonstrates a high level of emotional intelligence to build trust and inspire others through effective communication
* Involves people to engage them fully with long term strategic vision and purpose
* Includes colleagues and stakeholders in key activities, welcoming different perspectives and building positive relationships
Other Skills Essential
* Inspires and motivates others through visible leadership
* Sets high standards for self and others, and helps colleagues perform at their best and achieve their full potential
* Takes an interest in major activities across the whole organisation
* Analytical thinker who can see the links and dependencies between a complex range of processes, systems and people
* Ability to make decisions under pressure or when all information is not readily available
* Proactive individual who is able to use their own initiative effectively and demonstrates a positive and logical approach to problem solving
Employer details Employer name
NHS Counter Fraud Authority
Address
7th Floor
10 South Colonnade
London
E14 4PU
Employer's website
https://cfa.nhs.uk/ (Opens in a new tab)
Employer details Employer name
NHS Counter Fraud Authority
Address
7th Floor
10 South Colonnade
London
E14 4PU
Employer's website
https://cfa.nhs.uk/ (Opens in a new tab)
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