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Sheffield Meadowhall Store Crew, Sheffield
Client: FatFace
Location: Sheffield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4904b93056e4
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Job: Store Crew
Location: Sheffield Meadowhall
Job Type: Permanent, part-time (8 hours)
Who are we? For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Equality and inclusion isn¿t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
* Greet and thank customers, wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
* Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products for in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently and attentively at the tills.
* Assist with processing deliveries and replenishing stock on the shop floor.
* Maintain general housekeeping and tidiness of the shop floor and back of house.
* Stay updated with company activities and promotions.
* Support floor moves, sale setups, and launches.
* Abide by all FatFace policies and procedures.
* Ensure GDPR procedures are followed at all times.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
* Align with the company's social and environmental mission and champion impactful actions.
* Provide a genuine, authentic approach to customer interactions.
* Act with integrity and demonstrate understanding and interest in others.
* Respect and value team members at all levels.
* Be an active, positive team member, embracing opportunities to participate.
* Use humor appropriately and tailor interactions to individuals.
* Offer customers alternative purchasing options across all channels.
* Maintain operational standards, including handling deliveries, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience
* Experience in customer service is desirable but not essential.
* Excellent interpersonal and communication skills.
* Positive attitude with a can-do approach.
* Ability to work effectively in high-pressure environments.
* Confidence to take initiative and work independently when needed.
* Team-oriented mindset.
* Good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more.
* Access to THRIVE learning system from day one.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support from UNUM/Retail Trust/Fashion Textiles Support.
* Sick pay allowances.
* Sabbatical leave based on length of service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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