Patient Services Assistant - Wokingham Division
Ready to make an impact? Why notconsider j oiningus as a Patient Services Assistant within Wokingham Division of ModalityPartnership!
Ifyou love helping people, enjoy variety, you want to acquire skills which embracenew technologies, and you want a role where everyday matters, we want to hearfrom you!
Weare looking for a Patient Services Assistant to join our team atWokingham Medical Centre on a fixed-term contract for 1 year to cover maternityleave. This role is for 20 hours per week, as outlined below:
Monday 07:30-18:30 with 1 hour break
Tuesday07:30-12:30
Thursday13:30-18:30
Thisis so much more than a traditional reception role as you will be a vital partof a team embracing technology and automation to support online, patient-facingservices, and back-office administration.
Your acquiredskills will maximise the use of technology to manage patient appointments andenquiries efficiently, helping ensure our practices run smoothly whiledelivering an outstanding patient experience.
If you are aproblem-solver who enjoys interacting with people and want to make a realdifference every day, this could be the role for you.
Minimum27 days annual leave + 8 bank holidays (pro rata)
Employeediscounts and benefits
Careerdevelopment and education pathways
Enhancedfamily-friendly policies
Flexibleworking options
Main duties of the job
Thisis a dynamic, patient-facing, back-office, and digitally advanced customerservice role that maximises the use of digital tools and automation to maximisepatient care and the overall patient experience. You will provide compassionatesupport, answer patient queries, and signpost to the right team member.
You will workin innovative ways, embracing new technologies such as digital patient triageand automation to support the delivery of high-quality patient care.
Keyresponsibilities include:
Managingappointments and patient enquiries using the provision of digital patienttriage which may be initiated through online, in person, or via telephonerequests
Handlingadministrative tasks efficiently embracing IT and innovative automation
Supportingthe practice with flexibility, innovation, and problem-solving
Contributingas a confident and caring member of the team
Youwill need adaptability, initiative, and the drive to make a difference everyday and in return you will be rewarded with meaningful work, genuine jobsatisfaction, and the fulfilment of seeing the positive impact you make as partof a supportive, values-driven team.
Applynow and join a team that values commitment, accountability, respect, andexcellence (CARE).
About us
OurWokinghampractices are part of Modality Partnership, one of the UKslargest GP super-partnerships, serving over 450,000 patients with a workforceof more than 1,500 staff. We continuously innovate to improve patient care andstaff experience, embracing digital tools and automation to enhance howservices are delivered.
Inthis role, you will develop key skills while helping to improve systems,processes, and ways of working across the organisation. Youll work inalignment with our CARE values of Commitment, Accountability, Respect andExcellence, bringing them to life in every patient interaction andadministrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staffexperience.
Allemployees have access to our benefits scheme, NHS pension, and clear careerdevelopment pathways. We value diversity and are proud to be an EqualOpportunities Employer, committed to fair treatment in line with the EqualityAct 2010.
Ifyou are looking for a rewarding role where your commitment and compassion trulycount, apply now and grow your career with us in Wokingham Division, ModalityPartnership.
Job responsibilities
You should refer to the supportingdocuments for a full JD outlining core responsibilities.
You will thrive if youenjoy a challenge of learning new skills, embracing new technologies includingautomation, helping patients, managing information efficiently, and enhancing ITskills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking achallenging, rewarding role in a growing, supportive team, wed love to hearfrom you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where theyare not provided; we provide guidance and support to manage individual andenvironmental risks.
Rightto work: Proof of UK working eligibility required atinterview.
References: Tworeferences required, one of which must be your current/most recent employer andreference checks must cover at least the past three years of employment ortraining.
Employmenthistory: Please notify us of any employment gaps of 6weeks or more.
Person Specification
Knowledge
* Knowledge of customer service principles
* Reception protocols and call handling preferred but not essential
* NHS / Clinical systems / MS Office applications
* Previous experience in NHS/general practice preferred but not essential
Personal Qualities
* Confident, welcoming, professional, empathetic
* Team player with a professional manner and appearance
* Tactful, discreet, and proactive
* Adaptable to taking on new skills and challenges
* Flexible and responsive to new practices and working hours
Skills
* Excellent communication and interpersonal skills
* Problem-solving and organisational ability
* Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
* Computer literate and adaptable in line with new ways of working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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