Overview
As Account Manager, you will be responsible for the full delivery of sampling projects, ensuring campaigns are executed with precision, quality, and creativity. You'll work with our clients, internal teams, and field managers to make sure everything runs smoothly - from the initial brief to post-campaign reporting.
Are you looking for a fun, passionate, and supportive team? Do you thrive on managing projects end-to-end and bringing campaigns to life? Are you confident, organised, and a natural decision-maker?
Responsibilities
* Client Management - Be the main point of contact for day-to-day queries. Build strong relationships with clients, ensuring briefs are delivered on time with thorough quality checks.
* Project Leadership - Lead and oversee retail experiential activities, from planning through to live delivery.
* Data & Insight - Pull and analyse reports, using data to influence change and present results to clients and field managers.
* Process Improvement - Identify and implement new ways of working, ensuring seamless adoption by the field team.
* Team Communication - Upskill and brief a field team of up to 60 colleagues, as well as run monthly sessions with 10 field managers. Present project overviews and performance results confidently at all levels.
* Risk Management - Develop weekly contingency plans to minimise disruption and ensure smooth operations.
* Performance Reporting - Collate week-end compliance data and activity overviews to share with clients.
* Mentorship - Manage and develop an Account Executive and Stock Controller, including 1:1s, and provide cover during their leave.
* Collaboration - Work closely with the field team, recruitment team, and systems team.
Qualifications & Attributes
* A confident decision-maker who takes full ownership of their work.
* Flexible, dynamic, and able to adapt quickly to change.
* Skilled at building rapport and managing relationships across all levels.
* Experienced in campaign delivery and client-facing roles.
* Strong in presentation skills - comfortable presenting both online (Teams, Google Meet) and in-person.
* Excellent written and verbal communication.
* Proficient with Google Docs, Sheets, and Slides.
* Passionate about delivering exceptional results for clients.
Company & Benefits
* At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.
* Awards & Recognition: Award-Winning Workplace; recognised as one of UK & Europe’s Best Workplaces since 2015, with additional accolades such as UK\'s Best Workplaces for Women (since 2018), for Wellbeing (since 2022), for Development (since 2024), for Consulting & Professional Services (2023), and Happiest Workplace Award (WorkL, 2023).
* Salary: up to £38,000 per annum + bonus opportunity, based on experience
* Working: 35 hours per week, Monday to Friday (occasional weekend or evening working, time in lieu)
* Location: Hybrid with minimum 3 days per week in Winnersh (RG41 5TP) with occasional visits to client offices in London and Leeds.
* Benefits: 23 days annual leave (increasing to 25 after two years) + bank holidays; enhanced pension, life assurance, Perkbox & Taste Card.
* Sustainable & Environmental Certifications: Ecovadis - Silver Award; ISO 14001 & ISO 27001 Certifications; Cyber Essentials Accreditation; Partnership with Oblong Trees.
* Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!
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