Job Purpose: Carry out supervision of staff and quality controls visits on gas appliances and central heating systems to clients properties; conduct themselves professionally and responsibly at all times on behalf of CCS Limited. Also carries out all works in line with Gas Safety Installation and use Regulations, Gas Safe requirements, company procedures and stipulations. Duties: Supports the Installation Contracts Manager in the day-to-day operations. Develops apprentices by supervising and training on different elements of their portfolio. Provide or information share to aid development of trade staff by the same opportunities. Resolves technical problems communication with staff, analyzing data, and identifying solutions with the Installation Contract Manager. Provides all technical support and guidance to operatives. Maintains installation time frame and quality standards of the company by process management of Installations, ensuring efficiency and safety with a high-quality finish. To deliver a high-quality service to the client and their customers, having respect for all individuals and meeting the challenges presented. Carries out all works strictly in line with company procedures and all standards within the industry: - Gas Safe, Gas Regulations, code of practice and best practice. Manage all customer complaints, investigations on works completed and to be completed. Manage all Health and Safety and TBTs monthly for trades operatives. To liaise with residents and CCS clients as and when required about the works being undertaken. To support administrative and office staff at all times to coordinate the work in line with CCS processes. Work with central compliance team to ensure all auditing of operatives and equipment is undertaken in a timely manner. To undertake all appraisals and performance review, disciplinary investigations and management of operatives., To stay up to date with all gas safety legislation and codes of practice involving your given discipline and maintain ACS qualifications. Top up and support with difficult surveys and QC checks to maintain customer promise Manage and support a team of surveyors and QC staff in the Installation department. Responsible for engaging and attending all staff briefings and company functions. Liaison with all other engineers and staff to ensure targets are reached, organizing electrical works and building works on any given installation. Produce weekly reporting every week on performance and activities directly to Senior Contract Manager. Ensuring all operatives are submitting a valid and accurate time sheet, delivery notes, expenses and any other documentation weekly. Skills/Qualifications: General competence in the given trade, CCN1, CENWAT, CKR1, HTR1, CPA1. C&G Energy efficiency. NVQ 2 or equivalent. Unvented hot water systems would be advantageous. Good fault-finding skills. Punctuality, professionalism, flexibility and working knowledge of Mobile PDA. Experience Required: Minimum of 3 years experience. Experience of working within the Social Housing sector on gas installation projects and maintenance contracts. Experience Supervising others preferred. Experience of working with residents and clients directly. A clean UK driving license and DBS check will be required. Working within the renewables industry Personal Attributes : You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills. We are an equal opportunities employer and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality. ADZN1_UKTJ