Company Description
New Way International Ltd (NWI) is an award-winning global distributor for handsets, tablets, mobile accessories, gaming, and computing devices of leading brands. Established in 1999 and certified for ISO 9001:2015, ISO 14001:2015, and Cyber Essentials, NWI is dedicated to quality and sustainability. Operating from our office and warehouse in Feltham, near Heathrow Airport, we provide reliable services to a global network of distributors, resellers, and retailers. Our international presence spans the UK, Germany, Netherlands, Africa, Far East Asia, Middle East Asia, and USA.
Role Description
This is a full-time, on-site role for a Sales Support Representative based in Feltham. The Sales Support Representative will be responsible for assisting the sales team, managing customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include handling communication with clients, processing orders, maintaining records, and supporting the sales process from start to finish.
Qualifications
* Interpersonal Skills and Communication skills
* Customer Support and Customer Service experience
* Proven track record in achieving Customer Satisfaction
* Excellent organizational and time-management skills
* Ability to work effectively in a team-oriented environment
* Proficiency in using CRM software and Microsoft Office Suite
* Experience in the mobile and electronic devices industry is a plus