Gym Manager - Detention Custody Officer Manager - Heathrow Immigration Removal Centre
£38,873.66 per annum
Pension and life assurance
Job objectives and responsibilities
* To perform the duties of a Detainee Custody Manager in line with contractual requirements, legislation and company standards.
* To maintain high standards of security and safety whilst ensuring the welfare and decency of residents .
* To promote and deliver meaningful gym activities within the sportshalls, gym areas and courtyards ensuring contractual compliance and a safe and seucre environment is manintained.
* Create monthly timetables and reports that reflect needs of current population ensuring any trends are highlighted in line with Mitie policeis and procedures.
You will be a badged Detention Custody Officer, responsible for daily interactions with immigration residents. You will be required to attend a training course, which includes Health and Safety as well as Control and Restraint training.
You must be eligible for CTC clearance.
You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.
Main dutiesand accountabilities
* Manage a full activities timetable within the sporthalls, gyms and courtyards ensuring a safe and secure environment is maintained which detainees can access purposeful activities throughout their stay.
* Oversee and organise in the development and delivery of a wide range of activities, events, competitions and educational opportunities for detainees to enable them to meaningfully occupy their time and meet contractual and company requirements.
* Maintain equipment and stock levels working with outside agencies to ensure best practices are followed at all times.
* Engage with and manage residents in activities and meetings to ensure all needs are met and uptake is of a good level covering the 9 protectetd characteristics under Equality Law 2010.
* Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents and staff.
* Deal with inappropriate behaviour to ensure a safe and secure environment.
* Participate in the control of incidents and emergencies to ensure their swift resolution.
* Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.
* Promote the regimes activities, liaising with other departments, to ensure relevant activities are offered and uptake is optimised.
* Develop links with appropriate external stakeholders to support detainee engagement and activities within the Centre.
* Deploy staff effectively and appropriately to ensure the smooth running of services.
* Coach and support staff development to maximise staff performance, motivation and contribution.
* Manage and monitor staff on a day to day basis to ensure an effective sports programme is delivered in line with contractual obligations, legislation and company standards.
* Organise and manage the provision of timely accurate data to meet all relevant standards.
* Deal with queries and issues ensuring resolution or prompt escalation to ensure the safety, security and welfare of staff and detainees.
* Prepare for bothscheduled and/or unannounced inspections and ensure that the provision is being managed and developed in line with the recommendations made by the client and HMCIP.
* Undertake other managerial duties as required to ensure the smooth and effective running of the Centre.
Person Specification
* A minimum of an NVQ Level 2 Fitness Instructor qualification is required.
* Previous experience or qualifications in sports or activity-based areas is an advantage.
* Good organisiation and IT skills is required.
* A willingness to undertake all mandatory tasks as required is vital.
* Previous experience in promoting, organising and delivering events or activities is required.
* Previous experience in managing a team would be an advantage.
* Experience within the custodial setting would be an advantage.
Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
Care + Custody Competencies
Resident Care and Management
* Interacts with residents easily, quickly building rapport but maintaining professional distance
* Is impartial, fair, assertive, consistent and confident with residents
* Treats residents with respect as individuals and encourages residents to do the same to others
* Listens carefully to residents, including picking up on unspoken communication
* Explains issues clearly to residents and keeps them informed at all times of relevant issues
* Makes time to understand residents and regularly helps them, working hard to meet their needs
* Shows empathy and compassion
* Diffuses anger and worries in residents
* Acts upon signs of distress, self-harm or anger
* Encourages residents to express their concerns, take responsibility for their behaviour and participate in activities and programmes
* Is observant
Delivering Excellence
* Produces high quality, accurate work to timescale
* Follows and understands Care & Custody standards and procedures
* Clearly understands consequences of not achieving standards
* Records and checks information and documentation accurately
* Maintains concentration and focus on task/job in hand
* Actively seeks ways to make improvements
* Accepts responsibility for own actions
Teamwork
* Works effectively with others
* Shares information and experience
* Does his/her fair share
* Supports colleagues
* Builds positive lasting working relationships
* Supports team members and team decisions
* Accepts help and support
Communication
* Is confident, clear, accurate and to the point when sharing/giving information
* Maintains eye contact when communicating
* Asks questions and probes to gain relevant information
* Summarises key relevant points
* Seeks clarification when necessary
* Listens to and carefully reads instructions and information
* Is discreet and maintains confidentiality of information
* Is polite and tactful
* Checks theirs and others understanding
* Adjusts language to the demands of the situation
* Uses non-verbal communication constructively and effectively
Safety, Dignity and Diversity
* Shows respect for others treating people fairly with dignity and consideration
* Knows the Company policy on safety, dignity and diversity
* Maintains the health, safety and welfare of self and others
* Does not discriminate against or harass others
* Challenges inappropriate behaviour and language explaining why it is unacceptable
Planning and Organising
* Is organised and structured in approach
* Prioritises and manages own time effectively
* Organises and plans own workload
* Completes tasks on time, meets deadlines
Change Orientation/Flexibility
* Is open to change and is flexible
* Is willing to try out different ideas, solutions, technologies and working practices/methods
* Adapts to changing requirements and priorities
* Quickly picks up new ideas and ways of working
* Supports and assists with implementation of new ideas
* Maintains effectiveness during rapidly changing situations or priorities
* Makes suggestions to improve practices, systems and procedures at work
* Questions existing methods constructively with the aim of improving service delivery
Interpersonal Skills
* Reacts perceptively to a team or individual
* Controls own emotion effectively
* Remains emotionally detached, calm and objective when necessary
* Deals effectively with opposition or criticism
* Aware of impact of own behaviour and modifies it as a result of feedback
* Thinks before reacting
* Is aware of cultural and social factors that influence behaviour
* Maintains a sense of humour