Vacancy Name Order Fulfilment Assistant
Employment Type Permanent
Country United Kingdom
Location Liverpool
Business Area Operations
Workplace Type Hybrid
About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
We are currently on the lookout for a new Order Fulfilment Assistant to join our team at Princes!
Working with the Customer Development Manager, you will provide a single point of contact based on a one stop shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts. You will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issue that prevents the order being delivered on time and in full.
Key Responsibilities:
* Process customer orders both EDI and Manual order entry in line with commercial agreements with regards to load fill, lead-time and delivery day, identifying any variances to this.
* Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances.
* Identify in advance any risk to service from any area including stock availability, MLOR, range change and take steps to mitigate or ensure corrective steps are taken, escalating as appropriate to protect service.
* Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
* Ensure any collections/destructions are raised correctly and actioned in a timely manner by 3rd party contractors.
* Liaising with various internal and external customers to offer a first-class level of service.
Role Requirements
Knowledge:
* Strong understanding of customer service principles
* Supply chain principles – covering warehousing and distribution and forecasting and planning.
Skills:
* Strong verbal and written communication skills
* Customer-centric mindset
* Proficiency in Microsoft Excel
Benefits:
* 25 Days Annual Leave Plus Birthday Off
* 14.5% Pension - 5% Employee Opt In / 9.5% Employer
* Hybrid Working - 4 Days in Office / 1 Day WFH
* Flexible Holiday Option - Buy 5 Additional Days
* Enhanced Family Friendly & Carers Policies
* Critical Illness Cover
* Learning & Development Opportunities