Analyze the enquiries received.
Revert back to enquiries through mail/call.
Handle clients with regular follow-ups.
Maintain healthy relations with clients.
Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints.
Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
Follow up for payment collection.
Ensure appropriate actions are taken on customer requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Types: Full-time, Regular / Permanent
Salary: ₹12,000.00 – ₹15,000.00 per month
Schedule:
* Day shift
COVID-19 considerations: The Good Cow Company is actively maintaining the Covid precautions at its premises.
Experience:
* total work: 2 years (Preferred)
* Customer service: 2 years (Preferred)
Language:
* English (Preferred)
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