Job Description
Job Title: Operations Manager - Responsive Repairs
Location: Loughton
Salary: £60,000 - £65,000 + Car Allowance
Type: Full-Time | Permanent
Our Responsive Repairs team is growing, and we're looking for an experienced Operations Manager to lead the team.
We seek someone with a strong background in reactive repairs and voids delivery, ideally within a main contractor in the housing sector. You will oversee multiple delivery models, working closely with commercial teams to ensure high performance, value, and excellent client service.
What You'll Be Doing:
* Leading and managing the day-to-day delivery of reactive repairs and voids
* Ensuring successful performance across multiple live contracts
* Driving operational efficiency and service quality
* Collaborating with commercial, client, and delivery teams
* Ensuring compliance with health and safety policies and procedures
* Monitoring KPIs and performance data to identify improvements
About You:
* Minimum 5 years' experience with a main contractor, preferably in the housing sector
* Strong leadership and people management skills
* Proficient in Microsoft Project and Excel tracking tools
* Excellent data analysis and performance improvement skills
* Good knowledge of H&S standards and client engagement
* Full UK driving license
If you believe this role is for you, please apply directly or email us.
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