Description
:
Operations Shift Leader
Crewe, Cheshire - onsite
Salary: up to £29,298.17
We're looking for a proactive and enthusiastic Operations Shift Leader to bring energy and drive to our team.
Why Likewize?
Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.
Position Summary
As the Operations Shift Leader you will be managing a team of warehouse operations colleagues with the responsibility for managing the Customisation and Despatch teams. The role will entail planning and coordinating daily workloads to ensure that all resources are aligned to deliver our customer requirements and to assist in providing a working environment which is safe and without risks to health.
Primary Responsibilities
1. Reporting into the Customisation and Despatch First Line manager the expected working pattern will be on a weekly rotational basis Monday-Friday 08:00-17:00 and 13:00-22:00.
2. Planning work and resource within the department to ensure all production/orders have been completed within SLA.
3. Ensure processes are being followed and recorded ensuring high quality experiences for our internal and external customers.
4. Identifying areas of improvement and providing solutions to ensure continuous improvement.
5. Achieving Key Performance Indicators (KPI’s) through the effective use of resources, equipment, and information. Key indicators relate productivity, accuracy, absence and collective departmental KPI’s.
6. Ensuring that individual performance is maintained at a high level through effective leadership, motivation, and personal example.
7. Ensuring all documentation, reports and statistics are completed and where required.
8. Coaching, training, and development of colleagues within the team.
9. Ensuring that any conduct, absence or timekeeping issues are managed effectively.
10. Respecting the value of information by following Likewize's data protection/information security policies and procedures.
What we are looking for:
11. Previous team management experience (desirable).
12. A solid understanding of warehouse/distribution principle and procedures.
13. Excellent written and verbal communication skills
14. Proficient with Microsoft office
What do we offer?
At Likewize, we care about you and your progression. We offer:
15. A competitive salary and benefits package
16. A supportive and collaborative culture
17. A fun and dynamic work environment
18. A range of learning and development opportunities
19. Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
20. Access to a GP at any time, with prescriptions delivered to your home or work
21. Enhanced Maternity, Paternity & Adoption
22. My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
23. A fully paid Employee Assistance Programme
24. Free onsite car parking
25. Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave
26. Free onsite modern gym
27. Cycle 2 work scheme
Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.
We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know, we’re here to help.