You will be part of a multi-disciplined team, acting as a first point of contact for the support of applications and ICT infrastructure for the internal userbase.Working within the ICT team you will respond to incoming support requests via the companies Service Desk application or telephone. Thereafter you will be responsible for initial investigation, qualification and categorisation all support tickets. You will apply known fixes where available, escalating to 2nd and 3rd line specialists or application developers for guidance and assistance where necessary. MAIN RESPONSIBILITIES: Logging, categorising, investigating and resolving technical issues raised by the userbase. Maintenance and cleansing of the Active Directory database, creating new user accounts, password resets, maintaining permissions and removing obsolete objects. Supporting the company’s Business Management System, POS application and line of business applications. Supporting the Company’s Remote Desktop infrastructure, troubleshooting logons and the desktop environment. Troubleshooting connectivity issues and supporting remote workers. Provisioning and roll-out of new devices (laptops, smart phones, thin clients, POS clients and warehouse scanning equipment). You will have a security first mindset, supporting and assisting the patch management program and ensuring that all configuration and permissions applied comply with ICT security best practices. Collaborating with subject matter experts to expan Hours: 37.00 per week About the employer: Original Style has celebrated over 30 years as a successful tile manufacturer, importer and distributor and is a leading global tile supplier with a strong presence in 48 countries worldwide. We have been producing high quality tiles in our factory in Exeter, Devon, since 1986 and we offer a wide range of products - from contemporary large format wall and floor tiles to hand-finished glazed tiles designed in-house. Tiles are our craft and we are committed to manufacturing using traditional techniques teamed with state of the art technologies. We also source original and innovative tiles for our collections from across the globe, such as our unique glass products and mosaics, enriching our collections for a truly versatile choice. The key to our success is the experience of our highly skilled designers and craftspeople, showroom experts, customer service and all support functions who make it a priority to ensure customer experience excellence throughout each stage of their journey with us. With circa 200 employees, 14 tile showrooms and a global network of retailers, Original Style is committed to continuous development as an industry leader. We have recently rebranded the majority of our retail showrooms to Clay & Rock, aiming to provide a premium retail experience. With continuous growth and products available in over 60 countries and over 2,000 retail outlets worldwide there’s never been a more exciting time to join Original Style. Your growth is equally important to us – we will support you to reach your full potential and achieve your personal development goals. Requirements and Prospects: Strong people skills you will enjoy helping people and gain satisfaction from resolving issues. An enthusiasm for IT with a motivation to develop your skillset and adopt new technologies. Upon successful completing of the apprenticeship we would hope to offer the candidate a fulltime position within Original Style. Training Provided: You will attend Exeter College one day a week (during term time) from February/March working towards your Level 3 Information Communication Technician apprenticeship. Additional Information: