Senior EPoS Installation Specialist
Career Level: Senior
Making sure you fit the guidelines as an applicant for this role is essential, please read carefully.
We are seeking a Field Service Engineer to take charge of system builds, customer training, and seamless installations.
Job Responsibilities:
Install EPoS systems and associated software at client venues.
Build and install customer-specific data onto the system.
Train clients on using the software effectively.
Ensure all systems are configured to meet client requirements before installation.
Conduct system handovers and provide post-installation support.
Maintain strong client relationships, offering expert guidance and troubleshooting.
Work closely with internal teams to ensure smooth implementations.
Requirements:
At least 12 months of experience in a similar role.
Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
Understanding of Cloud solutions.
Strong PC and EPoS hardware knowledge.
Excellent verbal and written communication skills.
Software and hardware troubleshooting skills.
Knowledge of Windows desktop & server environments.
Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
CompTIA A+ / N+ certification (or equivalent technical knowledge).
Benefits:
A comprehensive benefits package that supports both your personal and professional growth, including:
Hybrid working model with annual leave + birthday off
Volunteering days to give back to the community
Life Assurance & Group Income Protection for peace of mind
Private medical cover with a cash plan for additional support
Enhanced Company Pension contributions
Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
Enhanced maternity, paternity, and adoption pay
Generous training budgets and reimbursement for professional memberships