Vacancy: Continuous Improvement Manager
Closing date: Sunday 29 March
Shortlisting: Monday 30 March
Proposed Interview date: Thursday 9 April
Salary: £51,699
About the vacancy:
We're looking for a Continuous Improvement Manager to help us make our services better for customers, colleagues, and communities. This role leads improvement projects across the organisation by using data, customer insight, and collaboration to identify what's not working and design better ways of doing things.
You'll work with leaders and teams across the business to map processes, analyse problems, and deliver meaningful change. You'll also help build a culture of continuous improvement by coaching others, running workshops, and developing tools that make it easier for teams to improve how they work.
We need someone who is curious, analytical, a great communicator, and confident engaging with senior stakeholders. If you love solving problems, making things work better, and ensuring customers are at the heart of what we do, this role is a perfect fit.
Specifically, in the role you will:
Strategic Improvement Facilitation
1. Lead the identification and scoping of improvement opportunities using operational data, customer insight, performance trends, and assurance evidence.
2. Lead the enhancement of data quality and integrity th...