Job Title: IT Hardware ManagerLocation: AntrimSalary: £35-45kType: Full-Time, Permanent
REED Technology are delighted to partner with an excellent and award winning manufacturing organisation who are seeking an IT Manager to join their team.
is a fantastic opportunity to work in a fast-paced production environment where you will play a key role in supporting our IT infrastructure and ensuring the smooth running of hardware systems across the business.
Responsibilities:
1. Provide front-line IT support via in-person, telephone, and email channels, delivering professional and courteous assistance.
2. Manage IT hardware assets using the organisation’s tracking system, ensuring accurate records and effective housekeeping.
3. Offer hardware support for production-critical equipment including terminals, scanners, PDAs, and label printers.
4. Prioritise support tickets, effectively scheduling tasks and escalating complex issues when required.
5. Apply diagnostic tools and structured troubleshooting to efficiently resolve technical problems.
6. Utilise online resources such as software updates, drivers, and forums to assist in issue resolution.
7. Build and maintain a strong understanding of the company’s software and hardware platforms.
8. Provide on-site technical support,...