Business - Customer Support Technician Apprentice Level 3
Duration of the study programme – 18 months
Location – 36-38 Moorfield Road, Slyfield Industrial Estate, GUILDFORD, GU1 1RU
Candidates must reside within a 15 mile commute from the specified location to ensure effective coverage of the area and support personal wellbeing.
Start date – 6th July 2026
Salary – £23,810
Full time – Paid Apprenticeship
Hours – 37.5 hrs Mon- Fri
Entry Requirements
* 5 GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
* Full UK right to work for the duration of the 18-month scheme.
* Full manual driving licence.
* Security checks – Government SC clearance required. Additional personnel screening and clearance procedures will be followed.
Responsibilities
* Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services and carry out non‑complex repairs.
* Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field‑based role.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn
* Hands‑on field engineering and customer support experience.
* Install and configure BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem‑solving and customer service best practice.
* Technical knowledge of networking, cabling, and system setups.
* ICT Comms Tech Level 3 qualification through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future‑ready solutions.
Benefits
* Huge discounts on EE & BT products including mobile and broadband – savings every year.
* Online GP access – 24/7 for you and immediate family, fully funded.
* Market‑leading paid carer’s leave – up to 2 weeks off for carers.
* Optional private healthcare and dental.
* Enhanced women’s health support.
* Continuous learning and development programmes.
* Progression opportunities within BT Group across multiple brands.
Ready to Apply
It’s easy to apply online. Complete the questions, you may attend an interview and ask questions.
BT Group will never ask for payment during recruitment.
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